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Using Emotional Intelligence in a Call Centre (Corporate)
Building Blocks Learning Network
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Corporate / Group Training
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North America
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On-site
Working in a call centre or a client-centered job can be rewarding, although it can also come with challenges such...
Choice and Control: A Positive Approach to Conflict
Corporate Education Group
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Corporate / Group Training
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United States of America
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On-site
Anyone working with others will experience situations where confrontations and conflicts occur. There will always be conflict. It is critical...
Listening: the Heart of Communication
Wronski Associates
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Corporate / Group Training
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Multiple (2)
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Virtual Classroom, On-site
"I know you think you know what I said, but I don't think you really understand what I meant." It...
Improving Team Effectiveness - In House
Procept Associates Ltd.
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Corporate / Group Training
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Advanced level
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Worldwide
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On-site
Think about the first work team you were on. You probably quickly discovered that each person had a unique way...
Conflict – From Prevention to Resolution - In House
Procept Associates Ltd.
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Corporate / Group Training
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Beginner level
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Worldwide
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On-site
When people are working together, differences of opinion and approach are inevitable. Conflict can create problems in work productivity and...
Demystifying Political Savvy - In House
Procept Associates Ltd.
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Corporate / Group Training
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Advanced level
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Worldwide
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On-site
Workplace politics is a fact of life with some people believing that the ability to act and think politically feels...
Developing Inter-Cultural Competence - In House
Procept Associates Ltd.
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Corporate / Group Training
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Beginner level
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Worldwide
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On-site
Are you culturally intelligent? Cultural awareness is a key success factor in working as a team. Cultural competence boosts your...
Conflict Resolution in Projects - In House
Procept Associates Ltd.
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Corporate / Group Training
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Intermediate level
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Worldwide
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On-site
Those who work on projects must have strong conflict resolutions skills because all projects will have some level of conflict....
Psychological Safety
Genos International
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Corporate / Group Training
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Multiple (3)
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Virtual Classroom, On-site
This 3-hour program provides participants with practical tools and techniques to enhance psychological safety at work. It’s great for teams...
Facilitating Through Conflict & Challenging Meeting Behaviours - In House
Facilitation First Inc
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Corporate / Group Training
5.0
(3)
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Multiple (2)
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Virtual Classroom, On-site
Ask meeting facilitators what they fear most when leading discussions and they’ll tell you – conflict management and having to...
80538 Human Resource Management in Microsoft Dynamics AX 2012 R2
New Horizons Computer Learning Centers
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Professional Course
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United States of America
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On-site
Students will learn how to use the Human resources module to track worker setup, absences, performance, compensation, and benefits. Additionally...
Certified Conflict Manager (Corporate)
Management and Strategy Institute
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Corporate / Group Training
4.9
(130)
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United States of America
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On-site
The Management and Strategy Institute presents the Certified Conflict Manager (CCM)™ course, a specialized program aimed at equipping individuals with...
Digital Transformations: Cultivating Elastic HR - Onsite
Society for Human Resource Management (SHRM)
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Corporate / Group Training
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Multiple (2)
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Virtual Classroom, On-site
Shift mindsets and push past the status quo. During this time of digital disruption and rapid technology advances—be the leader...
The Human Experience: Elevating Employee Engagement in Your Organization
Society for Human Resource Management (SHRM)
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Corporate / Group Training
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Multiple (2)
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Virtual Classroom, On-site
In this interactive learning program, designed to explore the future of the employee experience, you will connect with other seasoned...
Managing Your Career On-site
Stewart Leadership
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Corporate / Group Training
5.0
(1)
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Multiple (2)
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On-site
Employees are changing jobs more rapidly than in the past, and it’s costly to replace them. They are seeking more...
On Target On-Boarding
TrainSMART Inc.
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Corporate / Group Training
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Multiple (2)
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On-site, Webinar
What is the difference between on-boarding and orientation? Do you have a process for the first 30, 60 and 90...
Workplace Ethics Training
TrainSMART Inc.
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Corporate / Group Training
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Multiple (2)
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On-site, Webinar
Far too many resources about business ethics contain sensationalistic stories about businesses “gone bad” or prolonged preaching to businesses to...
How to Have Difficult Conversations About Race
Language and Culture Worldwide
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Corporate / Group Training
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Multiple (2)
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On-site
This session offers practical guidance on how to have difficult conversations around race. Themes focus on strategies and skills tied...
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