Course description
Conflict From Prevention to Resolution - In House
When people are working together, differences of opinion and approach are inevitable. Conflict can create problems in work productivity and alignment, or it can be used positively to take advantage of diverse perspectives and promote creativity and innovation.
Conflict From Prevention to Resolution&trade nables you to gain a better understanding of the sources of conflict, and learn tools for preventing conflict from arising. It also provides methods for taking advantage of differences. Conflict From Prevention to Resolution™ is a skills-based, constructive approach that can release the energy tied up in conflict, allowing creative resolution and more productive relationships.
Upcoming start dates
Who should attend?
This course is designed for leaders, managers, team members, and individual contributors who need to interact, collaborate, and make decisions with others in order to achieve their goals.
Prerequisite
This course has no prerequisite.
Training content
The Nature of Conflict
- Introduction to key elements, definitions and concepts
Levels of Conflict
- Analysis of current conflicts affecting participants
Preventing Conflict
- Working with tools and techniques to prevent conflict from occurring
The Situation Framework
- Introduction to and analysis of the “big picture” affecting conflict
Communication and Influence Behaviour Overview
- Practice utilizing specific influence behaviours in preventing conflict
Managing Conflict
- Introduction to managing yourself as the first step in conflict management
Managing Conflict
- Analysis of current conflicts affecting participants
Preventing Conflict
- Working with tools and techniques to prevent conflict from occurring
The Situation Framework
- Introduction to and analysis of the “big picture” affecting conflict
Communication and Influence Behaviour Overview
- Practice utilizing specific influence behaviours in preventing conflict
Managing Conflict
- Introduction to managing yourself as the first step in conflict management
The Conflict Style Instrument
- Complete and review self-assessment of personal conflict style
Resolving Conflict
- Analysis of contributing factors to conflicts and paths to resolution
Improving Skills over Time
- Learning summary, CPR tool review, and follow-up recommendations.
Certification / Credits
Credit: 7 PDUs
Learning Objectives
By the end of the workshop participants will be able to:
- Apply basic concepts about the nature of conflict to a real-world situation
- Practice skills that help to prevent conflict from beginning
- Identify your own conflict style and how it may contribute to conflicts you face
- Demonstrate managing your own contributions to conflict
- Analyze conflict situations and how to manage escalation
- Practice using tools and techniques that help prevent, manage and resolve conflicts
Contact this provider
Procept Associates Ltd.
Since 1963, Procept (and its subsidiaries) have trained over 1 million people from over 17,000 organizations. We focus on developing competencies in project management, change management, agile management, leadership, business analysis, IT and data management, as well as soft skill...