Course description
Choice and Control: A Positive Approach to Conflict
Anyone working with others will experience situations where confrontations and conflicts occur. There will always be conflict. It is critical to our professional survival that we know how to analyze and respond to conflict situations and what communication skills to use to manage it successfully. A skillful manager or team member knows how to effectively deal with uncomfortable conflict situations so that they turn into comfortable and productive discussions that contribute to each person’s goals and objectives.
This course is designed to give participants the opportunity to focus on specific skills, tools, and techniques to strengthen and expand their ability to work creatively with all types of conflict and improve effectiveness in interpersonal relationships and negotiations. Throughout the two days participants practice applying skills, tools, and different approaches to their own specific conflict situations. A variety of individual, pair, and team exercises are structured to allow the participants to experience “real” scenarios and exchange constructive feedback on conflict style and skills.
Upcoming start dates
Who should attend?
Individuals who will benefit from this course include: managers, supervisors, leaders, team members, and individuals who must resolve conflict situations.
Training content
learning objectiveS:
- Adopt a positive approach to conflict.
- Understand and analyze the nature of and reasons for conflict.
- Use emotional intelligence in conflict situations.
- Identify five conflict positions and the effects of each.
- Apply intervention models in conflict situations.
- Promote successful communication in conflict situations.
- Increase confidence in dealing with difficult situations.
- Gain an awareness of your own conflict style.
Day One
Module 1: Introduction
- Agenda and Ground Rules
- Building Blocks of Conflict Management
- Layers of Conflict
- Conflict Sources
- Self-Evaluation
Module 2: Conflict Styles
- Five Styles
- Competition
- Avoidance
- Accommodation
- Compromise
- Collaboration
- Thomas-Kilmann Conflict Mode Instrument
- Exercise: How Do You Handle Conflict?
Module 3: Four Cores of Trust
- The Trust Equation
- Characteristics of Trusted Relationships
- Four Cores of Credibility
- Integrity
- Intent
- Capability
- Results
- Exercise: Four Cores of Credibility
Module 4: Emotional Intelligence
- Needs and Wants
- Exercise: Negative Outcomes and Needs and Wants
- Five Components of Emotional Intelligence
- Self-Awareness
- Self-Regulation
- Self-Motivation
- Empathy
- Effective Relationships
- Exercise: Emotional Intelligence
Day Two
Module 5: Managing Conflict
- Goals, Expectations, and Values
- Conflict Management Process
- Reasons for Difference
- Conflict Case Study
- On-the-Spot Conflict Management
- Exercise: Your Conflict Situation
Module 6: Guidelines for Interactions
- Relationship Success Factors
- Principles to Guide Interactions
- Outcome Thinking
- Four Components of Communication
- Five Communication Skills
- Gaining Rapport
- Listening for Understanding
- Expressing Assertively
- Questioning for Information
- Summarizing for Clarity
- Communication Process
- Conflict Communication Skills
- Exercise: Listening Assessment and Self-Evaluation
Module 7: Difficult Conversations
- Causes of Difficult Interactions
- Difficult Conversations and the Brain
- Advocacy and Inquiry
- Conversation Mindsets
- Exercise: Difficult Conversations Steps
- Influencing
- Exercise: Using the Influencing Framework
- Predictive Index
- Next Actions
Course delivery details
This course is delivered in the live virtual classroom, traditional classroom or onsite. To inquire, contact Corporate Education Group via the information request form.
Costs
Inquire for pricing.
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CORPORATE EDUCATION GROUP
Corporate Education Group (CEG) is a premier provider of talent development solutions. Since 1987, CEG has collaborated with clients to unlock business value by delivering talent strategies and development solutions that align with targeted business goals to make your workforce...