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Handling a Challenging Customer
GoldSRD
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Corporate / Group Training
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United States of America
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On-site
Customer service is a necessary position in the job world today. It helps companies give customers what they want and...
Courage to Communicate
Wronski Associates
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Corporate / Group Training
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Beginner level
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Multiple (2)
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Virtual Classroom, On-site
Anytime people work together, there’s bound to be a conflict. Understanding how to manage the conflict and how to have...
Managing Conflict
Velocity Knowledge
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Corporate / Group Training
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United States of America
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On-site
At the beginning of the workshop, participants complete the Dealing with Conflict instrument, which allows each individual to identify his...
Choice and Control: A Positive Approach to Conflict
Corporate Education Group
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Corporate / Group Training
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United States of America
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On-site
Anyone working with others will experience situations where confrontations and conflicts occur. There will always be conflict. It is critical...
Oral Communication: Personality Talk
Wronski Associates
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Corporate / Group Training
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Multiple (2)
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On-site, Virtual Classroom
Differences of personality or operational style can be a primary source of conflict in the workplace. Such energy robbing conflict...
Oral Communication: Communication Style Differences
Wronski Associates
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Corporate / Group Training
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Multiple (2)
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On-site, Virtual Classroom
At the heart of any business is relationships - between the company and its customers, management and its employees, and...
Let's Make a Deal: Techniques for Negotiating Win-win Solutions
Wronski Associates
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Corporate / Group Training
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Multiple (2)
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Virtual Classroom, On-site
Like it or not, you are a negotiator. Everyone negotiates something every day. In our world today, the emphasis on...
Defusing Employee Attitude Problems
Proven Training Solutions
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Corporate / Group Training
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Multiple (2)
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On-site, Webinar, Virtual Classroom
A manager that can control and promote a respectful work environment will improve morale and performance. The Defusing Employee Attitude...
Unconscious Bias in the Workplace
Infopro Learning
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Corporate / Group Training
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Multiple (2)
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Virtual Classroom, On-site
The training program on Unconscious Bias in the Workplace addresses the implicit attitudes and stereotypes that can affect our interactions...
Verbal De-Escalation (Corporate)
Building Blocks Learning Network
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Corporate / Group Training
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North America
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On-site
These are increasingly stressful times. In dealing with delicate or complex situations, you may find your client or even colleague...
Constructive Negotiation: Building Agreements that Work
Barnes & Conti Associates, Inc.
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Corporate / Group Training
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Multiple (2)
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On-site
Whether one is negotiating with a colleague, a supplier, a customer, or a partner in business, skills in negotiation are...
Influential Negotiation: Building Agreements with Others
Barnes & Conti Associates, Inc.
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Corporate / Group Training
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Multiple (2)
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On-site
Negotiation is a process of communication during which all parties involved seek to achieve their own best possible result. Generally,...
How to Get People to Do What You Want Then to Do
Wronski Associates
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Corporate / Group Training
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Multiple (2)
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Virtual Classroom, On-site
When we are not getting the results we want out of others, we often experience a tension between accepting people...
Invisible Differences in the Workplace
Wronski Associates
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Corporate / Group Training
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Multiple (2)
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On-site, Virtual Classroom
For at least the last two decades, organizations across America have implemented programs and strategies designed to create an environment...
Planting a Seed for Reconciliation (Corporate)
Building Blocks Learning Network
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Corporate / Group Training
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North America
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On-site
The Truth and Reconciliation Commission (TRC) was an important step in initiating processes of Reconciliation between Indigenous peoples and other...
Demystifying Political Savvy - In House
Procept Associates Ltd.
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Corporate / Group Training
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Advanced level
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Worldwide
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On-site
Workplace politics is a fact of life with some people believing that the ability to act and think politically feels...
Listening: the Heart of Communication
Wronski Associates
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Corporate / Group Training
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Multiple (2)
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Virtual Classroom, On-site
"I know you think you know what I said, but I don't think you really understand what I meant." It...
Leave It to Beaver Meets Netflix - Bridging the Generation Gap
Wronski Associates
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Corporate / Group Training
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Beginner level
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Multiple (2)
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Virtual Classroom, On-site
The workplace is now a community made up of people from four different generations. To create a community capable of...
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