Certified Agile Service Manager (CASM ®) - eLearning (exam included)

Certified Agile Service Manager (CASM®) - eLearning (exam included)

Certified Agile Service Manager (CASM®) is an agile operations-based qualification. It incorporates the core values and principles of the Agile Manifesto, as well as other agile concepts and practices such as DevOps, Scrum, Kanban, and Lean. It also includes two Agile Service Management practices: Agile Process Improvement and Agile Process Design. CASM helps candidates build the skills and knowledge needed to incorporate Agile practices into service design. This helps companies adapt and grow faster to meet the challenges of modern business and thrive in the most competitive markets.

CASM benefits

CASM offers a number of benefits to businesses, including:

• Integrating Agile into service development creates a style for creating iterative goals. This creates job services that generate feedback and revenue to drive further development
• Focusing on short-term goals increases adaptability and helps teams respond more effectively to customer feedback and changing business needs and circumstances
• Supporting efficient implementation processes and workflows, as well as learning and growth processes
• CASM practices help organizations create an environment of continuous improvement.

Target Group

The CASM certification is designed for a wide variety of candidates. This includes practice owners and process designers, developers interested in making processes more agile, managers looking to connect multiple practices and create a DevOps environment, employees and managers responsible for developing or improving processes, consultants assisting clients with process improvement and DevOps initiatives. In short, CASM is aimed at anyone responsible for managing process-related requirements, ensuring process efficiency and effectiveness, or maximizing process value.

Course Details

• Course duration: 16+ hours
• 180-day access, with exam
• Tutor support
• Quizzes & practice exams
• Suitable for mobile

Objectives

• What does Agile mean.
• Core values and principles of the Agile Manifesto
• How to translate agile thinking and values into service management practices
• Agile concepts and related practices, including DevOps, ITIL, SRE, Lean and Scrum
• How Scrum roles, artifacts and events apply to the process
• Two aspects of agile service management: agile process improvement and agile process engineering

For whom

• Practice owners and process designers
• Developers interested in helping make processes more Agile
• Managers who want to bridge multiple practices and create DevOps-like environments
• Employees and managers responsible for engineering or improving processes
• Consultants guiding clients through process improvement and DevOps initiatives
• Anyone responsible for managing process-related requirements, ensuring the efficiency and effectiveness of processes, or maximizing the value of processes

Content

• Introduction to Agile Service Management
• Agile Service Management
• Using related guidelines
• Agile Service Management Roles
• Agile Process Development
• Agile Service Management artifacts
• Agile Service Management Events
• Agile Process Improvement

Online Exam Details

• 40 multiple choice questions exam
• Pass score: 65% - 26/40
• 60 minutes duration
• Open book exam