ITIL ® 4 Specialist: Monitor, Support and Fulfil - eLearning (exam included)

ITIL® 4 Specialist: Monitor, Support and Fulfil - eLearning (exam included)

ITIL 4 Specialist: Monitor, Support, and Fulfil is a series of the ITIL 4 Practice Manager modules that helps individuals demonstrate their understanding and implementation of the principles contained in the five ITIL Management Practices to maximize value at both the strategic and operational levels. These practices include ITIL 4 Incident Management Practice, ITIL 4 Service Desk Practice, ITIL 4 Service Request Management Practice, ITIL 4 Monitoring and Event Management Practice, and ITIL 4 Problem Management Practice.

Why this course?

ITIL 4 Specialist: Monitor, Support and Fulfil is designed for IT professionals who want to take their careers to the next level. This certification is designed to equip individuals with the skills and knowledge needed to ensure operational excellence by monitoring vital performance indicators, providing support to the service value chain and executing end-to-end service delivery. Earning this certification demonstrates an individual's commitment to achieving operational efficiency, delivering value to customers and contributing to the growth of their organization.

What is included?

ITIL 4 Specialist: Monitor, Support and Fulfil is one of three batches of the ITIL 4 Practice Manager (ITIL PM) stream. It consists of five modules, each based on an individual ITIL practice.

• ITIL 4 Practitioner: Incident Management
• 'ITIL 4 Practitioner: Monitoring and Event Management'
• ITIL 4 Practitioner: Problem Management
• ITIL 4 Practitioner: Service Desk
• ITIL 4 Practitioner: Service Request Management

How do you achieve certification?

To achieve this qualification, candidates must take and pass all five ITIL 4 Practitioner exams in the series. Alternatively, candidates can opt for the combined ITIL 4 Specialist: Monitor, Support and Fulfil, which allows five ITIL Practices to be covered by taking only one exam instead of five. In this case, candidates need only take one 90-minute certification exam instead of five separate exams of 30 minutes each.

Once certified in ITIL 4 Monitor, Support and Fulfil, candidates must complete ITIL 4 Specialist: Create, Deliver and Support to achieve the ITIL 4 Practice Manager (ITIL 4 PM) qualification.

To access all of these exams, candidates must hold the ITIL 4 Foundation certificate.

How do you prepare?

Candidates can prepare for the exams in various ways, thanks to AVC's training packages.

AVC offers an ITIL 4 Monitor, Support and Fulfil self-study course for each module available in the ITIL 4 Monitor, Support and Fulfil bundle. These bundles include:

The PeopleCert Official Training Material (OTM), a self-study manual including slides, notes, quizzes and sample tasks.

• The Official PeopleCert eBook
• A PeopleCert exam voucher code that is valid for 12 months
• Candidates may also decide to add 2 or 4 hours of remote coaching with an accredited trainer to better prepare for the final certification exam.

AVC also presents the ITIL 4 Specialist: Monitor, Support and Fulfil Combined self-study package, which covers the 5 ITIL 4 Practitioner courses in the series.

Otherwise, candidates can take an ITIL 4 Practitioner or an ITIL 4 Specialist: Monitor, Support and Fulfil Combined training course in a virtual classroom or in a classroom on scheduled dates or in-house.

Available options are listed at the top of this page and you can choose and purchase your preferred training directly.

Objectives

• Outline the fundamental ideas, values, principles and challenges associated with the five management practices of ITIL 4
• Ensure that stakeholders understand both strategic and operational requirements for creating value and achieving business objectives
• Integrating practices into the organization's value streams
• Understand the connections and opportunities for collaboration among these five practices
• Using metrics and success factors from practices to improve performance
• Evaluate, measure and cultivate the proficiency of different practices by using the ITIL Maturity Model.

Content

ITIL 4 Specialist: Monitor, Support and Fulfil training provides an in-depth understanding of the following five ITIL® 4 Practices:

• Service Desk
• Incident Management
• Problem management
• Service Request Management
• Monitoring and Event Management

Requirements

To access any of the ITIL 4 Specialist: Monitor, Support and Fulfil modules, candidates must hold an ITIL 4 Foundation certification.

Ordering our ITIL 4 Monitor, Support and Fulfil or ITIL 4 Practitioner self-study packages will qualify you for the corresponding final certification exam, which covers all requirements imposed by PeopleCert.