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Conference Facilitation and Energizers
On Your Feet
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Professional Course
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Multiple (3)
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On-site, Classroom
Every year, all over the world, companies spend countless dollars on the not-so-simple task of bringing their people together. The...
High Performance Collaboration
On Your Feet
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Professional Course
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Multiple (3)
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On-site, Classroom
Team dynamics are unpredictable at the best of times. Building an environment that nurtures creativity, eliminates barriers and permits taking...
Ideation & Creativity
On Your Feet
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Professional Course
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Multiple (3)
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On-site, Classroom
Everyone, no matter the industry, is looking for the next new idea. A company's success, however, is dependent on good...
Brand Into Action
On Your Feet
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Professional Course
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Multiple (3)
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On-site, Classroom
It's a common occurrence in companies both large and small. Meetings are held, emails are sent and binders are compiled...
MindMelds: Practical Silo-Busting and Integration
On Your Feet
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Professional Course
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Multiple (3)
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On-site, Classroom
Silos happen. Even in offices where everyone appears to be communicating clearly, they pop up all over the place, resulting...
Breakthrough Conversations
On Your Feet
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Professional Course
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Multiple (3)
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On-site, Classroom
For as clear as everyone feels they are expressing themselves within a team or department, all organizations experience communication breakdowns....
Customer Service Excellence: Virtual Training (1.5-Hour)
IdeaGuides: Training and Meeting Facilitation
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Corporate / Group Training
5.0
(3)
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Multiple (2)
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On-site
This powerful, tailored, 1.5-hour workshop will give your staff more than just the foundation on providing good internal and external...
Customer Service Excellence: Virtual Training (4-Hour)
IdeaGuides: Training and Meeting Facilitation
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Corporate / Group Training
5.0
(2)
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Multiple (2)
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On-site
This powerful, tailored, 4-hour workshop will give your staff more than just the foundation on providing good internal and external...
Customer Service Excellence: Virtual Training For Call Centers (1.5-Hour)
IdeaGuides: Training and Meeting Facilitation
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Corporate / Group Training
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Multiple (2)
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On-site
This powerful, tailored, 1.5-hour workshop will give your staff more than just the foundation on providing good internal and external...
Customer Service Excellence: Virtual Training For Call Centers (4-Hour)
IdeaGuides: Training and Meeting Facilitation
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Corporate / Group Training
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Multiple (2)
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On-site
This powerful, tailored, 4 and 8 hour workshop will give your staff more than just the foundation on providing good...
The Positive Alternative
Master Connection Associates
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Corporate / Group Training
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Multiple (2)
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On-site, Self-paced Online
The Positive Alternative (TPA) is the baseline enlightenment customer service workshop for all employees. Everyone in the organization must understand...
LEAP® Into Service Recovery
Master Connection Associates
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Corporate / Group Training
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Multiple (2)
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On-site, Self-paced Online
Service recovery is one of the most critical components of Service Excellence and Delivering World Class Service. ‘L.E.A.P.® Into Service...
Facilitation and Presentation Skills
On Your Feet
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Professional Course
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Multiple (3)
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On-site, Classroom
Presentations and facilitation make up a massive part of every working professional's responsibilities, whether they are aware of it or not....
The Improvisational Leader
On Your Feet
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Professional Course
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Multiple (3)
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On-site, Classroom
When a leader is at his or her best it is because they are able to see the potential in...
Call Center Associate Certified (Corporate)
Management and Strategy Institute
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Corporate / Group Training
4.9
(42)
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United States of America
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On-site
Call centers have become integral to the operations of countless companies across various industries. They serve as centralized hubs for...
Taking Positive Action
Master Connection Associates
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Corporate / Group Training
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Multiple (2)
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On-site, Self-paced Online
The value of any program involving the performance of an employee or group of employees depends on both the strength...
Customer Service Strategies
IFI Training
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Corporate / Group Training
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Multiple (2)
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On-site
A 1-Day Workshop designed to help business professionals attract, satisfy, and preserve “customers”, both internal and external. Satisfied customers impact...
Call Center Customer Service Training
TrainSMART Inc.
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Corporate / Group Training
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Multiple (2)
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On-site, Virtual Classroom
If you have an inbound, outbound, or bi-directional call center, then you know how hard it is to develop the...
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