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Using Emotional Intelligence in a Call Centre (Corporate)
Building Blocks Learning Network
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Corporate / Group Training
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North America
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On-site
Working in a call centre or a client-centered job can be rewarding, although it can also come with challenges such...
Choice and Control: A Positive Approach to Conflict
Corporate Education Group
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Corporate / Group Training
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United States of America
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On-site
Anyone working with others will experience situations where confrontations and conflicts occur. There will always be conflict. It is critical...
Listening: the Heart of Communication
Wronski Associates
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Corporate / Group Training
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Multiple (2)
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Virtual Classroom, On-site
"I know you think you know what I said, but I don't think you really understand what I meant." It...
Diversity, Inclusion & Cultural Sensitivity - In House
Procept Associates Ltd.
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Corporate / Group Training
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Worldwide
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On-site
As our workplaces (like our society) become increasingly multicultural, employees must have an increased awareness of diversity, personal space, cultural...
Leveraging Positive Body Langugage - In House
Procept Associates Ltd.
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Corporate / Group Training
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Beginner level
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Worldwide
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On-site
Do you speak a second language? If you answered "yes", how about a third or may be a fourth language?...
Recognizing and Removing Barriers to Performance - In House
Procept Associates Ltd.
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Corporate / Group Training
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Beginner level
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Worldwide
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On-site
Great managers can read people. They know that employees have different skills, different concerns and different levels of motivation. Further,...
Self-Aware Leader - In House
Procept Associates Ltd.
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Corporate / Group Training
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Beginner level
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Worldwide
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On-site
Supervising people can be tough, different personalities, motivations, fears, and goals all play into the dynamic that make up the...
Psychological Safety
Genos International
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Corporate / Group Training
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Multiple (3)
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Virtual Classroom, On-site
This 3-hour program provides participants with practical tools and techniques to enhance psychological safety at work. It’s great for teams...
Improving Team Effectiveness - In House
Procept Associates Ltd.
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Corporate / Group Training
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Advanced level
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Worldwide
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On-site
Think about the first work team you were on. You probably quickly discovered that each person had a unique way...
Facilitating Through Conflict & Challenging Meeting Behaviours - In House
Facilitation First Inc
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Corporate / Group Training
5.0
(3)
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Multiple (2)
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Virtual Classroom, On-site
Ask meeting facilitators what they fear most when leading discussions and they’ll tell you – conflict management and having to...
Conflict – From Prevention to Resolution - In House
Procept Associates Ltd.
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Corporate / Group Training
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Beginner level
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Worldwide
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On-site
When people are working together, differences of opinion and approach are inevitable. Conflict can create problems in work productivity and...
Demystifying Political Savvy - In House
Procept Associates Ltd.
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Corporate / Group Training
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Advanced level
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Worldwide
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On-site
Workplace politics is a fact of life with some people believing that the ability to act and think politically feels...
Developing Inter-Cultural Competence - In House
Procept Associates Ltd.
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Corporate / Group Training
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Beginner level
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Worldwide
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On-site
Are you culturally intelligent? Cultural awareness is a key success factor in working as a team. Cultural competence boosts your...
Conflict Resolution in Projects - In House
Procept Associates Ltd.
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Corporate / Group Training
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Intermediate level
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Worldwide
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On-site
Those who work on projects must have strong conflict resolutions skills because all projects will have some level of conflict....
SHRM Essentials of Human Resources
Society for Human Resource Management (SHRM)
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Professional Course
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Multiple (4)
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Virtual Classroom, Classroom
Whether you are a new HR professional or perform HR responsibilities in a non-HR role, this is the ideal program...
Employee Engagement : Elevating the Human Experience
Society for Human Resource Management (SHRM)
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Professional Course
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Intermediate level
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From 1,200 USD
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Multiple (2)
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Classroom, Virtual Classroom
In this interactive learning program, designed to explore the future of the employee experience, you will connect with other seasoned...
HR Department of One: Strategies for Success Seminar (2 Days)
Society for Human Resource Management (SHRM)
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Professional Course
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From 1,200 USD
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Multiple (3)
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Virtual Classroom, Classroom
Heading an HR Department of One (HR DOO) is a daunting task. Time is short; resources are limited; and constantly...
People Analytics: Taking Data-Driven Action
Society for Human Resource Management (SHRM)
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Professional Course
5.0
(1)
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From 1,665 USD
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Multiple (4)
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Classroom, Virtual Classroom
If you are a mid-career HR generalist, or if you are moving from a specialist to a generalist role, this...
HR Business Partners: Enhancing Your Strategic Contributions
Society for Human Resource Management (SHRM)
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Professional Course
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From 1,665 USD
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Multiple (5)
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Virtual Classroom, Classroom
In this highly interactive program, you will build skills that set you apart as a trusted HR business partner (HRBP)....
80538 Human Resource Management in Microsoft Dynamics AX 2012 R2
New Horizons Computer Learning Centers
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Professional Course
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United States of America
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On-site
Students will learn how to use the Human resources module to track worker setup, absences, performance, compensation, and benefits. Additionally...
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