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Using Emotional Intelligence in a Call Centre (Corporate)
Building Blocks Learning Network
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Corporate / Group Training
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North America
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On-site
Working in a call centre or a client-centered job can be rewarding, although it can also come with challenges such...
Dealing with Difficult Conversations (Corporate)
Building Blocks Learning Network
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Corporate / Group Training
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North America
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On-site
At times, we feel like we constantly meet people who seem to be inconsiderate, stubborn, incorrigible, indecent, miserable, or passive-aggressive....
Change Management Courses
Chart Learning Solutions
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Corporate / Group Training
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United States of America
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On-site
Change management skills are crucial for navigating organizational transformations effectively. Developing expertise in change management enables leaders to drive successful...
Managing Conflict
Velocity Knowledge
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Corporate / Group Training
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United States of America
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On-site
At the beginning of the workshop, participants complete the Dealing with Conflict instrument, which allows each individual to identify his...
Constructive Negotiation: Building Agreements that Work
Barnes & Conti Associates, Inc.
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Corporate / Group Training
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Multiple (2)
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On-site
Whether one is negotiating with a colleague, a supplier, a customer, or a partner in business, skills in negotiation are...
Influential Negotiation: Building Agreements with Others
Barnes & Conti Associates, Inc.
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Corporate / Group Training
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Multiple (2)
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On-site
Negotiation is a process of communication during which all parties involved seek to achieve their own best possible result. Generally,...
Courage to Communicate
Wronski Associates
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Corporate / Group Training
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Beginner level
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Multiple (2)
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Virtual Classroom, On-site
Anytime people work together, there’s bound to be a conflict. Understanding how to manage the conflict and how to have...
Self-esteem and Peak Performance
Wronski Associates
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Corporate / Group Training
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Multiple (2)
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On-site, Virtual Classroom
Self-esteem is one of the most important factors influencing our ability to achieve personal and professional success. People with high...
The Power of Perception: the Impact of Perception on Performance
Wronski Associates
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Corporate / Group Training
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Multiple (2)
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On-site, Virtual Classroom
The philosopher states that perception is reality. That is, what we know and understand to be true is not necessarily...
Psychological Safety
Genos International
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Corporate / Group Training
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Multiple (3)
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Virtual Classroom, On-site
This 3-hour program provides participants with practical tools and techniques to enhance psychological safety at work. It’s great for teams...
Facilitating Teams to Higher Performance - In House
Facilitation First Inc
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Corporate / Group Training
5.0
(4)
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Multiple (2)
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Virtual Classroom, On-site
Much of what we do today in our workplace involves the use of teams. They have become an essential strategy...
Listening: the Heart of Communication
Wronski Associates
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Corporate / Group Training
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Multiple (2)
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Virtual Classroom, On-site
"I know you think you know what I said, but I don't think you really understand what I meant." It...
Leadership Essentials: Solving Manager & Department Inconsistency Series (Blended)
Vital Learning
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Corporate / Group Training
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United States of America
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On-site
Perhaps some teams and departments within your organization are operating excellently. Meanwhile, others are struggling with poor employee feedback, high...
Choice and Control: A Positive Approach to Conflict
Corporate Education Group
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Corporate / Group Training
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United States of America
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On-site
Anyone working with others will experience situations where confrontations and conflicts occur. There will always be conflict. It is critical...
Leveraging Positive Body Langugage - In House
Procept Associates Ltd.
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Corporate / Group Training
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Beginner level
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Worldwide
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On-site
Do you speak a second language? If you answered "yes", how about a third or may be a fourth language?...
Recognizing and Removing Barriers to Performance - In House
Procept Associates Ltd.
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Corporate / Group Training
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Beginner level
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Worldwide
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On-site
Great managers can read people. They know that employees have different skills, different concerns and different levels of motivation. Further,...
Self-Aware Leader - In House
Procept Associates Ltd.
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Corporate / Group Training
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Beginner level
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Worldwide
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On-site
Supervising people can be tough, different personalities, motivations, fears, and goals all play into the dynamic that make up the...
Improving Team Effectiveness - In House
Procept Associates Ltd.
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Corporate / Group Training
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Advanced level
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Worldwide
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On-site
Think about the first work team you were on. You probably quickly discovered that each person had a unique way...
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