I liked the practical approaches to real life situations in elder care.  The exercises were very helpful in improving skills and testing framing the conversations.

The workshop was very engaging.  The instructors displayed great knowledge.  The role plays were highly valuable.

I liked the fact that it was a mixture of hands-on and instructional training.  The instructors were excellent at engaging the participants

I really like the breakout sessions, the interactive discussions, the video examples and the role plays.  It is great to put theory into practise.

The instructors were great.  They explained well using examples in the field we are in.  The role plays were excellent.  I don’t usually like role plays but I was made very comf...

Great detail and real life experiences provided that relate to my role and personal life. This was great!

The role plays and exercises were very useful. They allowed for purposeful practice, using gained knowledge right away to feel comfortable with customer service situations.

The workshop taught me how to look behind someone’s anger. The Instructors were very interactive with us and our views and take on situations. The exercises were well met by us ...

I liked that the workshop steps on how to evaluate a situation and use positive interpersonal skills professionally or personally. The instructors are all very friendly and made...

The instructor engaged everyone in the group, had a calm and friendly manner, and treated everyone equally. As much as I dislike doing role plays and exercises, they really were...

Very interactive – lots of opportunity to reflect on what is being taught. The instructor was very effective in delivery of the information and helpful in understanding the info...

It was very educational, explaining how to deal with difficult customers.  The role plays provided a great experience and were a mind opener.

Very informative; showed/displayed how to easily diffuse situations; knowledgeable. A good experience and showed how persons think and react to situations.

For anyone new to customer service, this course has helpful tools that can be applied, instead of just theory. It was also validating.

I liked how interactive the workshop was, and not like a boring lecture. It kept me awake and actively listening.

The negotiation course was excellent. It opened my eyes to my own shortcomings asa negotiator and provided excellent scenarios for improving my skills. The simulations were real...

Having an aversion to computer-based training, I was initially skeptical. Once into it I found it quite entertaining and could have sat and worked on it all morning. The modules...

Excellent! The course was easy to negotiate and very realistic in the scenarios it offered for negotiation. I also appreciated the touch of humour here and there. I liked its in...

One of the most challenging yet enjoyable courses I have done. The interactivity made a very challenging course entertaining and I couldn’t wait to tackle the next module

I think negotiation skills can only be developed by practice, and this course is addressed to be learned as a practical method.

I liked the great, simulated experiences with various issues covered in each one. I also appreciated the ability to interact with it and try different answers to learn from the ...

The situations were varied and realistic and the simulations provided real learning opportunities. I liked the way it tied in theory and practical approaches. The notes at the e...

I liked the helpful hints through the conversations. It felt interactive, like the instruction was with you the whole time.

Simple, clear and precise. What I liked most about the course was the variety of subjects treated to reflect normal daily activities or encounters.

Excellent course. I found the course to be rich in content and powerful in its delivery and invites clarity of mind and soul, it targets the essence of human nature which can on...