Certified Business Office Manager

Office Manager Introduction

Being an office manager requires a diverse set of skills. Duties can include anything from greeting clients, to supervising other employees, to management of payroll, or even dusting the office.
Learning Outcome: Understand the basic duties of an office manager.

Office Management Roles and Responsibilities

The office manager is the key individual responsible for quality service and business success. Office managers manage the work, workflow, and workers in the office management environment.
Learning Outcome: Have a deeper understanding of office manager responsibilities.

Core Competencies and Skillsets

As the office manager there are four focus areas of competence you will need. These competencies are critical for every office manager position and at every level of responsibility.
Learning Outcome: Understand professionalism, leadership, critical thinking skills, and communication skills.

Business Operations and Legal Requirements

The office manager will monitor and perform any requirements for the legal structure of the office, such as proprietorship, corporation, partnership, or other legal structure.
Learning Outcome: Understand the basic responsibilities regarding operations and legal requirements.

Financial Management

Each office manager will perform some form of financial management. This may include accounting, bookkeeping, payroll, receiving payments from customers, paying for supplies, vendor support, or hiring consultants.
Learning Outcome: Understand the basic financial responsibilities of an office manager.

Information Technology Management

The office manager is also responsible for information technology management as well as the office equipment selection and disposition once equipment has reached its expected lifespan.
Learning Outcome: Understand the IT requirements of an office manager.

Human Resource Management

As the office manager you will have several responsibilities in hiring practices and staffing your office with the right employees. Learning Outcome: Understand the basic Human Resource functions of an office manager.

Supervising Employees and Ensuring Work Flow

Much of your day to day activities will include supervising your employees and ensuring proper workflow to complete the tasks that are necessary to satisfy customer needs.
Learning Outcome: Understand how to supervise employees and monitor the workflow within the office.

Physical Office Environment Management

The physical office environment is another factor which affects your customer service, efficiency, safety, productivity, and employee satisfaction.
Learning Outcome: Understand physical office manager.

Productivity and Efficiency

Productivity and efficiency are one more factor that the office manager will monitor. The manner in which you produce your work in terms of quality, efficiency, and satisfaction largely define your reputation as an office manager.

Learning Outcome: Understand the numerous operational improvements that you can make as the office manager to continually refine your operations and innovate how you produce services.

Office Management Best Practices

So how do you know if you are doing a good job? That is a question you should ask yourself frequently as an office manager and as a professional.
Learning Outcome: Review and understand office manager best practices.