Course description
Hazardous Conversations: What to Say When Stakes Are High
Highly interactive, skill-based, and evidence-based learning workshop incorporates all elements of the Knowles Adult Learning Model, including many of the following elements: Class discussion, Visual (slides, video,flip chart / whiteboard), Object demonstration, Academic research results, Small group discussion, Socratic Questioning, Simulation – Experiential, Humor, Case studies, Self-assessment, Self-reflection workbook exercises, Lecture.
Eligible for CEU credit from University of Oklahoma.
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Upcoming start dates
Who should attend?
This course is suitable for all employees, leaders, managers and supervisors.
Training content
Module Outline:
- Case study: a hazardous conversation that we relate to
- Slides/lecture: Warning signs of hazardous conversations and the toxins that cause them
- Small group discussion: Share your own hazardous conversation
- Humorous video: What would you say?
- Class discussion: What is the problem with giving feedback?
- Academic research review: data on how much feedback and its effects
- Slides/Lecture: Tools to reduce the risk of giving feedback
- Video: How to say anything to anyone
- Role Play: New feedback skills
- Slides/Lecture: The antitoxins to hazardous conversations
- Object Demonstration: The Flame of Trust
- Slides/Lecture: Reduce hazards by building trust and connection
- Video: Identify the trust issues
- Case study: Ethel & Jane or Jeff & Doug
- Slide/Lecture: Putting it all together
Costs
The price of this course is $1900.00.
The price of this course is $1900.00 per workshop
Add $12 per person for workbook printing.
Add travel costs for distances greater than 50 miles from Wilsonville, OR.
Reviews
Average rating 5
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