Creating Clarity Through Bookending

How often do you hear terms like take more ownership, step-up or think outside the box? These, and many other terms leaders often use, leave a great deal of space for interpretation and assumptions - especially when it comes to solving problems and overcoming challenges. Bookending is a popular tool from the Level 52 curriculum where participants learn how to create clarity around their expectations and language by defining what it DOES mean to them, and what it DOES NOT. Put another way, when setting expectations for a team member, bookending creates clear boundaries around what success will look like, and what would miss the mark.