Course description
Delivering Great Customer Service
Customer service has the power to form a customer's entire perception of an organization. One bad experience can result in losing not only that customer, but future customers as well. Studies show that a satisfied customer may tell two to three people about their experience, while dissatisfied customers will tell between eight and 20. However, even an unhappy customer will become loyal if you are fast, fair and friendly in resolving their complaint.
This course can also be offered virtually. Please contact Corporate College to learn more.
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Training content
Upon completion, participants will be able to:
- Define who is a customer.
- Apply the platinum rule of customer service.
- Handle customer complaints.
- Create golden customers.
- Develop a plan for service success.
Costs
The cost of this training course includes all course materials and a subject matter expert instructor
Certification / Credits
Upon completion, participants will receive a Certificate of Competion with CEUs.
This course is part of the Frontline Manager Certificate Program.
Contact this provider
Corporate College, a Division of Cuyahoga Community College
Founded in 2003, Corporate College offers Northeast Ohio businesses and individuals professional training and development, along with state-of-the-art meeting and conference space at Corporate College East in Warrensville Heights and Corporate College West in Westlake. Whether you are engaged with...