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Corporate / Group Training

Delivering World-Class Customer Service

Velocity Knowledge, In United States of America
Length
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Delivery
On-site
Length
For more information about duration, please contact the course provider.
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Delivery
On-site
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Course description

Providing exceptional customer service is all about understanding why, how, and WIIFM, or “What’s In It for Me?” This course does not preach at attendees. Instead, it helps them understand the personal and professional benefits of providing exceptional customer service and gives them the tools to act.

Specifically, course objectives include the following:

  • Identify WIIFM–make the connection between exceptional customer service and lower stress levels, greater satisfaction, and better opportunity for advancement.
  • Apply the ARC and HEAT Models to ensure top-quality customer service in all business settings. The ARC ensures that the customer service loop is closed, thus ensuring customer satisfaction.
  • Use anger-defusing and “recovery” techniques to calm upset customers.
  • Adeptly handle telephone and email clients.
  • Develop goals to activate and to reinforce the training.

(Recommended length: 1-2 days)

Upcoming start dates

1 start date available

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  • On-site
  • United States of America

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Velocity Knowledge
4416 East West Highway, 4th Floor
20814-4568 Bethesda Maryland

Velocity Knowledge

Velocity Knowledge is an Enterprise Education Provider made up of qualified educational professionals who have survived the budget cuts, lived through the training wars, adjusted to industry changes, and learned what it is that customers are looking for.  Velocity Knowledge...

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