Course description
Course Overview: This 12-hour online course is instructor-led and structured to provide a balanced mix of individual practice and group discussion. You will be part of a small cohort of 6-8 students, allowing for personalized attention and an engaging learning environment.
Welcome to the"Empowering Employees in a Commercial Business"course! In today's rapidly evolving business landscape, employee empowerment is no longer a luxury—it’s a necessity. Empowered employees drive innovation, engagement, and productivity, ultimately contributing to a company's long-term success. This course is designed to equip you with the tools, strategies, and mindsets necessary to foster empowerment in your workplace.
Throughout this course, you will engage in immersive role-playing scenarios featuring characters from our fictional company, "Our Great Employees Co." These characters face real-world challenges and opportunities that mirror what you may encounter in your professional environment. You’ll step into the shoes of managers and leaders, practicing key skills such as delegation, trust-building, providing feedback, and fostering creativity.
Each of the six modules is designed to enhance your understanding of empowerment, from the foundational principles to the practical strategies that can help sustain an empowered culture in your organization. You will learn how to create an environment where employees feel confident in taking ownership of their roles, are encouraged to innovate, and feel recognized for their contributions.
Whether you're a leader seeking to unlock the potential of your team or an aspiring manager looking to build your skills, this course will provide you with actionable insights and hands-on experience to bring back to your workplace. Let’s embark on this journey together to create workplaces where empowered employees thrive!
This introduction sets the tone for the course, explaining its importance and highlighting the interactive, role-playing aspect that will enhance learning.
What to Expect:
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Interactive Learning: The course is built around real-world scenarios that you will tackle individually. These scenarios are designed to reflect common conflict situations in a business setting, allowing you to apply conflict resolution strategies in a practical context.
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Group Discussions: After each scenario, we will reconvene as a class to discuss your experiences, insights, and solutions. The instructor will guide these discussions, highlighting key learning points and offering expert feedback to deepen your understanding.
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Instructor Emphasis: The instructor will emphasize critical learning points after each scenario, ensuring that you grasp the essential concepts and techniques for resolving conflicts effectively.
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Performance Test: At the conclusion of the course, you will undergo a performance test where you will be presented with a series of scenarios to resolve. Your performance will be scored, and you will receive a grade based on your ability to apply the skills learned during the course.
Upcoming start dates
Who should attend?
Target Audience: Commercial business clients, including managers, team leaders, and HR professionals.
Training content
Module 1: Introduction to Empowerment
- Duration: 1 Hour
- Learning Objectives:
- Define employee empowerment and its importance in the workplace.
- Identify the benefits of empowerment for both employees and organizations.
- Understand the role of leadership in fostering empowerment.
- Content:
- Introduction to "Our Great Employees Co." and its mission.
- Case study on empowerment in the workplace.
- Role-Playing Scenario: Meet Alex, a team lead at "Our Great Employees Co." who struggles with delegating authority to their team. Students will step into Alex’s shoes and explore methods of delegating effectively while encouraging employee autonomy.
- Activity: Discussion on real-life empowerment challenges and strategies.
Module 2: Building Trust and Confidence
- Duration: 1 Hour
- Learning Objectives:
- Understand the significance of trust in employee empowerment.
- Learn how to foster confidence in employees through positive reinforcement.
- Identify techniques for building and sustaining trust within a team.
- Content:
- The relationship between trust and empowerment.
- Techniques for building trust through communication and actions.
- Role-Playing Scenario: Engage with Sam, an employee at "Our Great Employees Co." whose trust in their manager is waning. Students will role-play the manager's role, rebuilding trust through supportive communication and actions.
- Activity: Group discussions on building trust in different organizational cultures.
Module 3: Delegation with Clarity and Purpose
- Duration: 1 Hour
- Learning Objectives:
- Learn how to delegate tasks with clear expectations.
- Understand the importance of aligning tasks with employees’ strengths and goals.
- Develop skills to empower employees through meaningful delegation.
- Content:
- The principles of effective delegation.
- Aligning delegation with employee development.
- Role-Playing Scenario: Navigate a delegation dilemma where Jordan, a manager at "Our Great Employees Co.," must delegate an important project but is unsure which team member to choose. Students will practice making informed delegation decisions.
- Activity: Reflection on past delegation experiences and lessons learned.
Module 4: Encouraging Creativity and Initiative
- Duration: 1 Hour
- Learning Objectives:
- Recognize the importance of fostering creativity in an empowered workplace.
- Identify ways to encourage employees to take initiative.
- Learn how to create a safe environment for innovation.
- Content:
- Creativity and innovation in the workplace.
- Encouraging employees to step outside their comfort zones.
- Role-Playing Scenario: Role-play as a supervisor working with Taylor, an employee at "Our Great Employees Co." who has ideas but lacks the confidence to share them. Students will encourage Taylor to take initiative and present new ideas.
- Activity: Brainstorming session on how to empower employees to innovate.
Module 5: Providing Feedback and Recognition
- Duration: 1 Hour
- Learning Objectives:
- Understand the role of feedback in empowering employees.
- Learn how to provide constructive feedback that promotes growth.
- Explore the impact of recognition on employee morale and empowerment.
- Content:
- Best practices for giving feedback.
- The psychology of recognition and its impact on empowerment.
- Role-Playing Scenario: Play the role of a manager giving feedback to Casey, an employee at "Our Great Employees Co." who recently completed a major project. Students will practice providing both constructive feedback and recognition for achievements.
- Activity: Reflection on how feedback and recognition have influenced personal experiences.
Module 6: Sustaining an Empowered Culture
- Duration: 1 Hour
- Learning Objectives:
- Learn strategies to maintain an empowered workplace culture.
- Explore the ongoing role of leadership in sustaining empowerment.
- Identify ways to measure empowerment within teams.
- Content:
- Creating systems and processes that reinforce empowerment.
- Leadership’s role in maintaining momentum.
- Role-Playing Scenario: Students act as executives at "Our Great Employees Co." tasked with implementing company-wide strategies to sustain a culture of empowerment.
- Activity: Final reflection and discussion on personal empowerment plans for the workplace.
Conclusion
- Performance Test: Participants will engage in a final scenario that incorporates elements from all modules, allowing them to demonstrate their mastery of customer service principles.
This outline balances theory with practical, immersive learning through role-playing, making it highly interactive and relevant for real-world application.
Certification: Participants who successfully complete the course and final project will receive a certificate in Empowering Employees in a Commercial Business.
Note: The Course outline may be subject to change.
Course delivery details
The course will be delivered by an experienced instructor, using an Online Learning Management System (LMS) with GPT-powered role-playing scenarios.
Costs
$599 CAD
Certification / Credits
The learner will receive a "BEVA Learning Institute Certificate of Achievement" for completing the course recognized by Government and Industry.
Contact this provider
BEVA Global Management Inc. / BEVA Learning Institute
BEVA Learning Institute is the training department for BEVA Global Management Inc. a.k.a BEVA® a Canadian owned company with more than 25 years of experience through acquisitions. BEVA Learning Institute currently offers more than seven hundred (700) professional courses in...