SIAM ™ (Service Integration and Management) Foundation - eLearning (exam included)

SIAM™ (Service Integration and Management) Foundation - eLearning (exam included)

SIAM is an approach to service integration and management that brings together the principles of governance, management, integration, assurance and coordination. A synonym for Service Integration and Management (SIAM™) is multi-sourcing integration (MSI) This framework enables organizations to manage multiple service providers with an aligned approach to service management.

SIAM's principles enable you to effectively manage your services by providing governance, management, integration, assurance and coordination.

SIAM™ provides many benefits to certification holders:

• It provides better service to end users
• It increases cost efficiency
• It reinforces accountability
• It allows greater flexibility
• It teaches the possibility of introducing competition among service providers
• Development and ownership of intellectual property
• Greater access to the expertise of a larger number of suppliers
• SIAM certifications equip individuals with the necessary knowledge and skills to excel in areas such as IT governance, IT operations, IT outsourcing, vendor management, service level agreements (SLAs), process integration and efficient service delivery.

Target

SIAM certifications are designed for service managers who manage any combination of internal and external service providers. This includes consultants, service managers, project and program managers, and relationship, change and commercial managers, as well as solution architects.

Course Overview

The EXIN SIAM™ Foundation certification is specifically designed to validate professionals' knowledge and understanding of the fundamental concepts and terminology related to Service Integration and Management (SIAM).

What is included?

• 120 days access to the e-learning platform, 24/7 access
• 8 practical lessons
• Downloadable PDF documents with detailed content (slides, explanations) for each lesson
• 1 test exam
• Interim course quizzes with immediate online correction
• The official SIAM™ Foundation exam (online).
• To complete the course and have optimal exam preparation, we recommend at least 15 hours of study.

Course content

• Introduction to SIAM™
• SIAM implementation roadmap
• SIAM implementation and understanding of the roadmap
• SIAM roles and responsibilities
• SIAM practices
• Processes in support of SIAM
• SIAM challenges and risks.

Learning Objectives

• Understand key SIAM concepts and processes in the organization
• Building a SIAM ecosystem to better organize organizational resources
• Provide better support during SIAM implementation by understanding key considerations related to key processes
• Mitigate risks associated with integration services and the SIAM ecosystem
• Link different practices to SIAM to improve and expand organizational services.
• Integrate services using different structures based on SIAM practices and methodologies.
• Identify the key stages of SIAM implementation to better plan implementation.
• Identify roles and responsibilities of SIAM in processes and organizations
• Better selection of the most appropriate SIAM practices based on the environment and maturity of the organization.

Who is SIAM intended for?

The SIAM Foundation is designed for professionals who want to implement a SIAM approach in their organizations, especially those who are already using IT service management processes. It is also suitable for providers who want to implement and manage service integration and management models.

SIAM™ Foundation Exam

There are no mandatory requirements for entry to the SIAM Foundation exam.

• Duration of 60 minutes
• Closed book
• 40 multiple-choice questions
• Achieved score: 26/40 points - 65%