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Critical Service and Sales™ Skills
Janek Performance Group
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Corporate / Group Training
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Multiple (3)
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Virtual Classroom, On-site
Best-in-class companies place critical importance on providing an effective customer experience. Every customer interaction should matter; contributing to an overall company...
Delivering World-Class Customer Service
Velocity Knowledge
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Corporate / Group Training
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United States of America
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On-site
Providing exceptional customer service is all about understanding why, how, and WIIFM, or “What’s In It for Me?” This course...
Effective Customer Service Training for Business Success
Infopro Learning
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Corporate / Group Training
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Worldwide
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On-site
Customer service training programs are tailored to thoroughly train your employees and drive your organization forward by improving customer satisfaction...
Commitment to Extraordinary Service
Infopro Learning
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Corporate / Group Training
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Multiple (2)
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Virtual Classroom, On-site
The Commitment to Extraordinary Service training program aims to cultivate a customer-centric approach by focusing on the mindset and abilities...
Delivering Seamless Internal Customer Service
Proven Training Solutions
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Corporate / Group Training
5.0
(45)
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Multiple (2)
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On-site, Webinar, Virtual Classroom
Treat and talk with co-workers like they're customers - what a novel concept! Improve communication & collaboration. The Delivering Seamless...
Customer Service: The Basics
GoldSRD
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Corporate / Group Training
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Multiple (2)
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Virtual Classroom, On-site
Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the front lines...
Handling Difficult & Demanding Customers
Proven Training Solutions
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Corporate / Group Training
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Multiple (2)
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On-site, Webinar, Virtual Classroom
When the difficult or demanding customer is IN CONTROL, we are OUT OF CONTROL. Learn to manage the situation. One...
Handling a Challenging Customer
GoldSRD
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Corporate / Group Training
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United States of America
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On-site
Customer service is a necessary position in the job world today. It helps companies give customers what they want and...
Scrum Product Owner Certification Training - In House
Procept Associates Ltd.
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Corporate / Group Training
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Intermediate level
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Worldwide
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On-site
In every scrum project the product owner plays a vital role. First, by ensuring a clear communication of product or...
ITIL V3 Executive Orientation - In House
Procept Associates Ltd.
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Corporate / Group Training
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Beginner level
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From 95 USD
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Worldwide
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On-site
This training course is an effective way to introduce an Executive management team to the concepts, relationships and benefits of...
Service Attitude Courses
Chart Learning Solutions
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Corporate / Group Training
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United States of America
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On-site
A positive service attitude is essential for creating outstanding customer experiences. This course builds the mindset and skills required to...
ITIL® 4 Foundation
Velocity Knowledge
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Corporate / Group Training
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Multiple (3)
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Classroom, Virtual Classroom, On-site
This course provides IT leaders, practitioners, support staff and staff interfacing with the organization’s digital and information systems functions with...
Microsoft Office 365 Administration and Troubleshooting
Velocity Knowledge
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Corporate / Group Training
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Multiple (3)
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Classroom, Virtual Classroom, On-site
This is an intermediate, three-day, instructor led training (ILT) course that targets the needs of information technology (IT) professionals who...
Product and Procedural Knowledge Courses
Chart Learning Solutions
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Corporate / Group Training
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United States of America
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On-site
In-depth product and procedural knowledge enables representatives to provide truly excellent service. This course builds comprehensive expertise on company offerings...
ISO 20000 Foundation (Service Management System) - In House
Procept Associates Ltd.
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Corporate / Group Training
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Beginner level
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Worldwide
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On-site
The requirements for the ISO/IEC 20000-1 international standard include the design, transition, delivery and improvement of services that fulfill service...
Difficult Situations Courses
Chart Learning Solutions
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Corporate / Group Training
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United States of America
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On-site
Dealing with unhappy or demanding customers tests one's patience and professionalism. This course provides techniques for defusing tense situations, resolving...
Sales Coaching
Janek Performance Group
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Corporate / Group Training
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Top 10 Course
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Multiple (3)
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Virtual Classroom, On-site
Help your sales team continually meet and exceed sales targets, with expert in-house sales coaching from Janek Performance Group. Janek provides...
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