On-site training in Charleston

THE SITUATION: You have good reps who are working hard BUT your company pipeline is down and less reps are...

Call centers have become integral to the operations of countless companies across various industries. They serve as centralized hubs for...

Consolidating modern learning experiences in training programs requires the development of relevant content as an essential component. We create engaging...

Best-in-class companies place critical importance on providing an effective customer experience. Every customer interaction should matter; contributing to an overall company...

Our content curation program assists organizations in sifting through their current repository and selecting off-the-shelf courses to provide learners with...

Gen Z and Millennials come to the workforce with fresh ideas and diverse perspectives. As they transition from their college...

Providing exceptional customer service is all about understanding why, how, and WIIFM, or “What’s In It for Me?” This course...

Let’s face it, COVID-19 has impacted how we as safety and environmental professionals do our jobs. Social distancing requirements, engineering...

When the difficult or demanding customer is IN CONTROL, we are OUT OF CONTROL. Learn to manage the situation.  One...

InTelegence makes it easy to serve while being better at sales. We Start with the Heart We begin by addressing...

Treat and talk with co-workers like they're customers - what a novel concept! Improve communication & collaboration.   The Delivering Seamless...

It does little good to make a sale if your company or organization cannot service your current customers. Increasingly, many...

Learn to improve quality and enhance bottom-line results, while gaining the knowledge and skills to lead projects and apply Lean...

Designed specifically for people leaders, Leading with Emotional Intelligence is an interactive instructor-led leadership learning journey  using emotional intelligence to...

This two-day instructor-led course explores several advanced topics of working with SharePoint sites. You will have an opportunity to learn...

The key ingredient to all effective customer relations is the self-esteem and enthusiasm of the giver of service to the...

Your product is recalled. An accident happens on site. An employee commits a crime. All of these scenarios create a...

The Corporate Leadership Certified course is designed specifically for MSI Fellow and Senior Fellow members to develop their leadership skills....

How to Offer The Best Customer Service and Make Sales at the same time. A high percentage of customer service...

The Commitment to Extraordinary Service training program aims to cultivate a customer-centric approach by focusing on the mindset and abilities...