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Using Emotional Intelligence in a Call Centre (Corporate)
Building Blocks Learning Network
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Corporate / Group Training
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North America
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On-site
Working in a call centre or a client-centered job can be rewarding, although it can also come with challenges such...
Diversity, Inclusion & Cultural Sensitivity - In House
Procept Associates Ltd.
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Corporate / Group Training
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Worldwide
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On-site
As our workplaces (like our society) become increasingly multicultural, employees must have an increased awareness of diversity, personal space, cultural...
Leveraging Positive Body Langugage - In House
Procept Associates Ltd.
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Corporate / Group Training
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Beginner level
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Worldwide
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On-site
Do you speak a second language? If you answered "yes", how about a third or may be a fourth language?...
Recognizing and Removing Barriers to Performance - In House
Procept Associates Ltd.
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Corporate / Group Training
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Beginner level
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Worldwide
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On-site
Great managers can read people. They know that employees have different skills, different concerns and different levels of motivation. Further,...
Self-Aware Leader - In House
Procept Associates Ltd.
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Corporate / Group Training
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Beginner level
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Worldwide
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On-site
Supervising people can be tough, different personalities, motivations, fears, and goals all play into the dynamic that make up the...
Improving Team Effectiveness - In House
Procept Associates Ltd.
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Corporate / Group Training
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Advanced level
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Worldwide
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On-site
Think about the first work team you were on. You probably quickly discovered that each person had a unique way...
Facilitating Through Conflict & Challenging Meeting Behaviours - In House
Facilitation First Inc
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Corporate / Group Training
5.0
(3)
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Multiple (2)
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Virtual Classroom, On-site
Ask meeting facilitators what they fear most when leading discussions and they’ll tell you – conflict management and having to...
Conflict – From Prevention to Resolution - In House
Procept Associates Ltd.
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Corporate / Group Training
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Beginner level
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Worldwide
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On-site
When people are working together, differences of opinion and approach are inevitable. Conflict can create problems in work productivity and...
Demystifying Political Savvy - In House
Procept Associates Ltd.
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Corporate / Group Training
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Advanced level
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Worldwide
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On-site
Workplace politics is a fact of life with some people believing that the ability to act and think politically feels...
Developing Inter-Cultural Competence - In House
Procept Associates Ltd.
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Corporate / Group Training
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Beginner level
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Worldwide
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On-site
Are you culturally intelligent? Cultural awareness is a key success factor in working as a team. Cultural competence boosts your...
Conflict Resolution in Projects - In House
Procept Associates Ltd.
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Corporate / Group Training
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Intermediate level
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Worldwide
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On-site
Those who work on projects must have strong conflict resolutions skills because all projects will have some level of conflict....
About the Power of Inclusive Innovation
Values Centered Innovation Inc.
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Corporate / Group Training
5.0
(4)
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Multiple (2)
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Self-paced Online, Virtual Classroom, On-site
What difference can it make when a company strives to engage ALL its employees to be innovative in their daily...
Human Interactive Workshop
Leader Development Institute
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Corporate / Group Training
4.3
(3)
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Multiple (2)
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Virtual Classroom, On-site
How you interact with others is crucial, whether it is a face-to-face, group, or virtual interaction, it must be effective....
Restore Harmony and Reduce Stress When Life Gets Crazy
Leader Development Institute
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Corporate / Group Training
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Multiple (2)
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Virtual Classroom, On-site
Stress...the Silent Killer, can destroy the people we often times refer to as our "Human Resources". All of us, whether...
Ethics in the Workplace
Leader Development Institute
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Corporate / Group Training
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Multiple (2)
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Virtual Classroom, On-site
Employees often grapple with the questions 'is this ethical, is that ethical, is this an unethical business practice'? LDI has...
All Onsite and Virtual Courses
Values Centered Innovation Inc.
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Corporate / Group Training
5.0
(2)
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Multiple (2)
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Virtual Classroom, On-site
VCI offers the only fully-integrated suite of onsite and virtual courses that strengthen individual competencies for business innovation while boosting...
Working With You is Killing Me - Dealing With Difficult People
Leader Development Institute
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Corporate / Group Training
4.9
(14)
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Multiple (2)
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Virtual Classroom, On-site
At some point in your career you will work with someone you find to be difficult. When we were in...
Celemi Tango: Optimize Your Human Capital
Celemi
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Corporate / Group Training
5.0
(3)
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Multiple (2)
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Self-paced Online, On-site
In Celemi Tango, teams of different companies fiercely compete to create short-term profit and long-term value. Participants make fast-paced decisions...
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