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Using Emotional Intelligence in a Call Centre
Building Blocks Learning Network
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Professional Course
4.0
(1)
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From 1,095 USD
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Multiple (2)
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Classroom, Virtual Classroom
Working in a call centre or a client-centered job can be rewarding, although it can also come with challenges such...
Using Emotional Intelligence in a Call Centre (Corporate)
Building Blocks Learning Network
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Corporate / Group Training
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North America
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On-site
Working in a call centre or a client-centered job can be rewarding, although it can also come with challenges such...
Conflict: From Prevention to Resolution
Barnes & Conti Associates, Inc.
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Corporate / Group Training
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Multiple (2)
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On-site
Anytime there is more than one person present in a space, conflict is bound to happen eventually. This is especially...
Managing Difficult Conversations
Infopro Learning
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Corporate / Group Training
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Multiple (2)
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Virtual Classroom, On-site
The Managing Difficult Conversations training program aims to equip leaders to confront and navigate challenging conversations rather than avoid them....
De-escalating Potentially Violent Situations™
ACHIEVE Centre for Leadership Inc.
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Corporate / Group Training
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From 42 CAD
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Multiple (3)
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On-site, Classroom, Webinar
For those who work in an environment where there is potential for violence, it is important to develop the skills...
Mediation – Facilitating Conflict Resolution
ACHIEVE Centre for Leadership Inc.
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Corporate / Group Training
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From 199 CAD
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Multiple (3)
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Classroom, On-site, Webinar, Self-paced Online
Unresolved conflict is time consuming and limits the productivity of everyone involved. Mediation is an essential skill for anyone who...
Conflict Resolution Skills for Leaders
ACHIEVE Centre for Leadership Inc.
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Corporate / Group Training
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From 89 CAD
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Multiple (3)
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On-site, Classroom, Webinar, Self-paced Online
Leading through conflict is an essential leadership skill. When leaders fail to respond quickly and effectively to conflict, the people...
Displaying 1-8 of 8 results
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