Managing Difficult Conversations

Managing Difficult Conversations

The Managing Difficult Conversations training program aims to equip leaders to confront and navigate challenging conversations rather than avoid them. This training is appropriate for various levels of professionals, including Individual Contributors, Front-Line Leaders, and Leaders of Leaders. By participating in this program, attendees explore the five conflict-handling modes and evaluate their dominant conflict-handling modes. This knowledge empowers them to acquire skills and tactics to comprehend conflict and its origins and better manage workplace dilemmas, high-stress situations, and tough discussions to ensure optimal results. Among the competencies and strategies learned are assertive communication methods, language avoidance that may trigger conflict, utilizing essential listening and questioning skills to mitigate conflict scenarios, and fostering a win-win attitude with colleagues, even when emotions and opinions are strong, and the stakes are high. Role-play opportunities are also part of the training program, enabling participants to apply their newfound knowledge during the session. After completing the training, workplace culture is expected to benefit from handling interpersonal conflicts effectively, resulting in improved employee engagement. At the same time, leaders can provide performance reviews and feedback that directly target critical concerns.