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Using Emotional Intelligence in a Call Centre (Corporate)
Building Blocks Learning Network
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Corporate / Group Training
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North America
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On-site
Working in a call centre or a client-centered job can be rewarding, although it can also come with challenges such...
Verbal De-Escalation (Corporate)
Building Blocks Learning Network
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Corporate / Group Training
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North America
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On-site
These are increasingly stressful times. In dealing with delicate or complex situations, you may find your client or even colleague...
Virtual Teams for Success (Corporate)
Building Blocks Learning Network
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Corporate / Group Training
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North America
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On-site
This course is designed for managers and team members working in a virtual environment. Whether the team is virtual, or...
Writing for Results: Advanced Techniques (Corporate)
Building Blocks Learning Network
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Corporate / Group Training
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North America
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On-site
This two-day workshop will enhance your skills to get results by making a logical case and meeting the information needs...
Writing for Success: The Fundamentals (Corporate)
Building Blocks Learning Network
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Corporate / Group Training
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North America
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On-site
This two-day workshop will build your confidence to prepare written documents. It will provide you with techniques to improve the...
Writing for the Web (Corporate)
Building Blocks Learning Network
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Corporate / Group Training
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North America
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On-site
Are you or your organization facing large volumes of information that need to be disseminated on the web? To add...
Writing Operational Policies and Procedures (Corporate)
Building Blocks Learning Network
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Corporate / Group Training
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North America
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On-site
This workshop will equip participants with tools and techniques to write operational policies that clearly define the requirements for operational...
Writing Strategic Briefing Notes (Corporate)
Building Blocks Learning Network
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Corporate / Group Training
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North America
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On-site
This workshop helps writers prepare a succinct document, with ideas logically presented and in an easy to-read format. You will...
Presenting to Senior Leaders - In House
Facilitation First Inc
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Corporate / Group Training
5.0
(8)
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Multiple (2)
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Virtual Classroom, On-site
Your audience, particularly a Senior Leadership audience, needs high-quality information on which to base business and project decisions. Or, your...
The Facilitative Trainer - In House
Facilitation First Inc
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Corporate / Group Training
5.0
(7)
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Multiple (2)
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Virtual Classroom, On-site
With today’s rapid pace of change and the need to disseminate information quickly, many organizations rely on internal staff, who...
Dealing with Difficult Conversations (Corporate)
Building Blocks Learning Network
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Corporate / Group Training
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North America
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On-site
At times, we feel like we constantly meet people who seem to be inconsiderate, stubborn, incorrigible, indecent, miserable, or passive-aggressive....
Facilitating Inclusive Hybrid Meetings - In House
Facilitation First Inc
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Corporate / Group Training
5.0
(7)
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Multiple (2)
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Virtual Classroom, On-site
As the future of work is rapidly changing, so too is the future of meetings. As companies embrace hybrid and...
Facilitating Strategic Planning - In House
Facilitation First Inc
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Corporate / Group Training
5.0
(1)
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Multiple (2)
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Virtual Classroom, On-site
Most successful organizations recognize how important strategic planning is for ensuring all resources are aligned towards a specific objective. Yet...
Facilitating Through Conflict & Challenging Meeting Behaviours - In House
Facilitation First Inc
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Corporate / Group Training
5.0
(3)
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Multiple (2)
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Virtual Classroom, On-site
Ask meeting facilitators what they fear most when leading discussions and they’ll tell you – conflict management and having to...
Internal Consulting Skills - In House
Facilitation First Inc
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Corporate / Group Training
4.7
(3)
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Multiple (2)
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Virtual Classroom, On-site
Any business professional working in an advisory capacity is often required to take on assignments requiring a high degree of...
Leading and Managing for Results (Corporate)
Building Blocks Learning Network
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Corporate / Group Training
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North America
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On-site
Outstanding results come when you can skillfully and effectively combine your leadership and your management skills. At the basic level,...
Master Class in Leadership (Corporate)
Building Blocks Learning Network
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Corporate / Group Training
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North America
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On-site
This course is the culmination of over 30 years of experience in the delivery of quality leadership facilitation. This program...
Mastering Zoom Breakout Rooms & Polling - In House
Facilitation First Inc
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Corporate / Group Training
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Multiple (2)
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Virtual Classroom, On-site
When facilitating online meetings or training online workshops, facilitators and trainers continue to find their biggest challenge to be engagement...
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