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Handling Complaints
Imparta
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Corporate / Group Training
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United States of America
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On-site
“I’m sorry – it’s just not good enough.” If your complaints team is still responding with standardized, impersonal communications, you...
Serving Customers, Clients, or the Public
Lighthouse Leadership
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Corporate / Group Training
4.0
(1)
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From 1,900 USD
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United States of America
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On-site
Highly interactive, skill-based, and evidence-based learning workshop incorporates all elements of the Knowles Adult Learning Model, including many of the...
Sales through Service Leadership
Imparta
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Corporate / Group Training
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United States of America
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On-site
Getting the balance right between securing sales targets and staying on the customer agenda is hard. Leaders and managers have to...
Conflict Management For Customer Service & Sales
Vistelar, LLC
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Corporate / Group Training
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United States of America
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On-site
Become a certified instructor or practitioner of Vistelar’s non-escalation, de-escalation, crisis intervention, and personal protection methodologies — specifically designed for...
Relieving Call Center Burnout
Goldy Ventures
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Corporate / Group Training
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Top 10 Course
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Multiple (2)
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On-site, Virtual Classroom
Call center agent attrition in the United States hovers around 30–50 percent; and burnout is a pervasive contributor to this...
Fundamentals of Successful Sales
Goldy Ventures
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Corporate / Group Training
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Multiple (2)
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On-site, Virtual Classroom
This course is designed to provide the tools sales professionals need to effectively meet the competitive and challenging market they...
Conflict Management For Security & Loss Prevention
Vistelar, LLC
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Corporate / Group Training
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United States of America
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On-site
Become a certified instructor or practitioner of Vistelar’s non-escalation, de-escalation, crisis intervention, and personal protection methodologies — specifically designed for...
Conflict Management For Public Safety
Vistelar, LLC
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Corporate / Group Training
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United States of America
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On-site
Become a certified instructor or practitioner of Vistelar’s non-escalation, de-escalation, crisis intervention, and personal protection methodologies — specifically designed for...
Connecting in a Wireless World
Exec Comm
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Corporate / Group Training
5.0
(2)
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United States of America
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On-site
Years ago, whenever someone said, “Let’s meet,” we knew that meant a face-to-face conversation. Today, your meetings take place in...
Call Center Supervisor Certified (Corporate)
Management and Strategy Institute
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Corporate / Group Training
4.9
(17)
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United States of America
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On-site
The call center supervisory role can be challenging, and not everyone has natural leadership skills in this area. This certification...
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