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Difficult Conversations
Lausanne Business Solutions
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Corporate / Group Training
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Multiple (2)
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On-site, Blended, Virtual Classroom
Eventually, we all find ourselves in difficult conversations. They are an inevitable part of our personal and professional lives. Whether...
Oral Communication: Communication Style Differences
Wronski Associates
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Corporate / Group Training
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Multiple (2)
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On-site, Virtual Classroom
At the heart of any business is relationships - between the company and its customers, management and its employees, and...
Leveraging Positive Body Langugage - In House
Procept Associates Ltd.
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Corporate / Group Training
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Beginner level
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Worldwide
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On-site
Do you speak a second language? If you answered "yes", how about a third or may be a fourth language?...
Unconscious Bias in the Workplace
Infopro Learning
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Corporate / Group Training
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Multiple (2)
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Virtual Classroom, On-site
The training program on Unconscious Bias in the Workplace addresses the implicit attitudes and stereotypes that can affect our interactions...
Self-Aware Leader - In House
Procept Associates Ltd.
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Corporate / Group Training
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Beginner level
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Worldwide
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On-site
Supervising people can be tough, different personalities, motivations, fears, and goals all play into the dynamic that make up the...
Invisible Differences in the Workplace
Wronski Associates
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Corporate / Group Training
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Multiple (2)
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On-site, Virtual Classroom
For at least the last two decades, organizations across America have implemented programs and strategies designed to create an environment...
Leave It to Beaver Meets Netflix - Bridging the Generation Gap
Wronski Associates
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Corporate / Group Training
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Beginner level
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Multiple (2)
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Virtual Classroom, On-site
The workplace is now a community made up of people from four different generations. To create a community capable of...
Listening: the Heart of Communication
Wronski Associates
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Corporate / Group Training
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Multiple (2)
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Virtual Classroom, On-site
"I know you think you know what I said, but I don't think you really understand what I meant." It...
Demystifying Political Savvy - In House
Procept Associates Ltd.
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Corporate / Group Training
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Advanced level
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Worldwide
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On-site
Workplace politics is a fact of life with some people believing that the ability to act and think politically feels...
Handling a Challenging Customer
GoldSRD
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Corporate / Group Training
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United States of America
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On-site
Customer service is a necessary position in the job world today. It helps companies give customers what they want and...
Let's Make a Deal: Techniques for Negotiating Win-win Solutions
Wronski Associates
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Corporate / Group Training
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Multiple (2)
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Virtual Classroom, On-site
Like it or not, you are a negotiator. Everyone negotiates something every day. In our world today, the emphasis on...
Constructive Negotiation: Building Agreements that Work
Barnes & Conti Associates, Inc.
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Corporate / Group Training
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Multiple (2)
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On-site
Whether one is negotiating with a colleague, a supplier, a customer, or a partner in business, skills in negotiation are...
How to Get People to Do What You Want Then to Do
Wronski Associates
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Corporate / Group Training
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Multiple (2)
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On-site, Virtual Classroom
When we are not getting the results we want out of others, we often experience a tension between accepting people...
Planting a Seed for Reconciliation (Corporate)
Building Blocks Learning Network
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Corporate / Group Training
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North America
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On-site
The Truth and Reconciliation Commission (TRC) was an important step in initiating processes of Reconciliation between Indigenous peoples and other...
Verbal De-Escalation (Corporate)
Building Blocks Learning Network
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Corporate / Group Training
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North America
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On-site
These are increasingly stressful times. In dealing with delicate or complex situations, you may find your client or even colleague...
Influential Negotiation: Building Agreements with Others
Barnes & Conti Associates, Inc.
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Corporate / Group Training
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Multiple (2)
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On-site
Negotiation is a process of communication during which all parties involved seek to achieve their own best possible result. Generally,...
Building an Inclusive Workplace (Corporate)
Building Blocks Learning Network
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Corporate / Group Training
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North America
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On-site
Canada is a country of diversity, but many of our workplaces do not reflect this reality. Even when they do,...
Improving Team Effectiveness - In House
Procept Associates Ltd.
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Corporate / Group Training
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Advanced level
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Worldwide
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On-site
Think about the first work team you were on. You probably quickly discovered that each person had a unique way...
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