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Navigating Conflict and Confrontation
The Center for Leadership Excellence
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Corporate / Group Training
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Multiple (2)
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On-site
Communication isn’t easy and navigating conflict can be the most challenging interactions you will face. Most people will avoid these...
Conflict Management For Contact Professionals - Practitioner
Vistelar, LLC
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Professional Course
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From 797 USD
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Milwaukee
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Classroom
Become a practitioner of Vistelar’s non-escalation, de-escalation, crisis intervention, and personal protection methodologies that addresses how to: Provide better customer...
Difficult Conversations
Lausanne Business Solutions
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Corporate / Group Training
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Multiple (2)
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Blended, Virtual Classroom, On-site
Eventually, we all find ourselves in difficult conversations. They are an inevitable part of our personal and professional lives. Whether...
Communicating to Resolve Conflict
Exec Comm
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Corporate / Group Training
4.5
(2)
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United States of America
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On-site
Uncertainty and stress affect people in different ways. Well-intended comments and opinions can be misinterpreted, turning everyday conversations into unproductive...
Managing Difficult Phone Calls
ACHIEVE Centre for Leadership Inc.
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Corporate / Group Training
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From 42 CAD
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Multiple (3)
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On-site, Self-paced Online, Webinar
Handling difficult interactions on the phone is a challenging task, especially if the caller is in a heightened state of...
Holding Courageous Conversations
Stewart Leadership
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Corporate / Group Training
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Multiple (2)
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On-site
Leaders need to deliver tough conversations from time to time – conversations that can be uncomfortable and require courage. These...
Difficult Conversations – Strategies for Challenging Discussions
ACHIEVE Centre for Leadership Inc.
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Corporate / Group Training
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From 259 CAD
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Multiple (3)
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On-site, Classroom, Webinar
Whether sharing bad news with a client, providing corrective action, or talking with a colleague about an uncomfortable issue, difficult...
Advanced Trainer Skills For Contact-Professional Instructors
Vistelar, LLC
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Corporate / Group Training
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United States of America
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On-site
This course trains trainers how to effectively train contact professionals in verbal and physical psychomotor skills. This is not a...
Displaying 21-30 of 30 results
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