Communication Skills, crisis in North America

Your product is recalled. An accident happens on site. An employee commits a crime. All of these scenarios create a...

This course offers mental health professionals the opportunity to refine their communication skills to support and enhance client relationships. Understanding...

This course offers mental health professionals the opportunity to refine their communication skills to support and enhance client relationships. Understanding...

Increased productivity, reduced stress, and greater confidence — these are the benefits of gaining control of your projects. This course...

Rarely is “Do it because I said so” the best method for getting results in the workplace. While certain crisis...

We often worry about conversations where we have to deliver some tough news that others will perceive as bad news....

Acclaimed in the industry, Virgil Scudder media training programs are widely used and endorsed by executives at leading companies and...

Become a practitioner of Vistelar’s non-escalation, de-escalation, crisis intervention, and personal protection methodologies that addresses how to: Provide better customer...

Does it sometimes feel like Groundhog Day in your home? The same fights, the same cries, the same conversations -...

When people get angry, worked up, and hit fight-or-flight, it’s hard to make progress in any conversation. Disappointed customers, angry...