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Accountability: Achieving Results Through Personal and Collective Responsibility
Wronski Associates
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Corporate / Group Training
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Multiple (2)
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On-site, Virtual Classroom
An attitude of accountability lies at the core of any effort to improve quality, satisfy customers, empower people, build teams,...
Customer Service and Support: How to Wow Your Customers
Corporate Education Group
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Corporate / Group Training
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United States of America
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On-site
It does little good to make a sale if your company or organization cannot service your current customers. Increasingly, many...
Successful Middle Management - In House
Procept Associates Ltd.
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Corporate / Group Training
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Intermediate level
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Worldwide
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On-site
Most programs designed for managers are not effective. Those that are purely behavioral may change the “attitudes” of the participants...
IT Service Management Foundation V3 - In House
Procept Associates Ltd.
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Corporate / Group Training
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Beginner level
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Worldwide
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On-site
ITIL V3 was designed from the lifecycle perspective, recognizing that for a service to be created, it should have the...
ITIL Service Design - In House
Procept Associates Ltd.
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Corporate / Group Training
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Intermediate level
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Worldwide
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On-site
The Information Technology Infrastructure Library (ITIL) has become the de-facto best practice standard for the provision of high quality IT...
Introduction to Agile - In House
Procept Associates Ltd.
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Corporate / Group Training
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Beginner level
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Worldwide
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On-site
Many organizations are now introducing agile delivery techniques into the workplace with the goal of delivering faster, with greater efficiency....
Financial Development for Non-Financial Managers
LCT International
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Corporate / Group Training
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Worldwide
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On-site
Call Center Supervisor Certified (Corporate)
Management and Strategy Institute
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Corporate / Group Training
4.9
(17)
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United States of America
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On-site
The call center supervisory role can be challenging, and not everyone has natural leadership skills in this area. This certification...
Project Management Essentials - In House
Procept Associates Ltd.
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Corporate / Group Training
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Beginner level
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Worldwide
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On-site
This 3-day fundamental course is an accessible, hands-on journey through a project from initiation to closing, with a special emphasis...
C.O.A.C.H. for Peak Performance: A Guide for Leaders in the Learning Organization
Barnes & Conti Associates, Inc.
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Corporate / Group Training
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Multiple (2)
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On-site
Often, the most successful and effective organizations are the ones that give individuals and teams the support and tools to...
Project Management Concepts - In House
Procept Associates Ltd.
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Corporate / Group Training
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Beginner level
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Worldwide
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On-site
Many managers and team members deal with projects that are of short duration, sometimes less than six months—too big to...
Emotional Intelligence Courses
Chart Learning Solutions
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Corporate / Group Training
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United States of America
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On-site
Emotional intelligence is the ability to recognize, understand, and manage one's own emotions as well as those of others. Developing...
Managing Conflict
Velocity Knowledge
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Corporate / Group Training
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United States of America
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On-site
At the beginning of the workshop, participants complete the Dealing with Conflict instrument, which allows each individual to identify his...
Change Management Practitioner (CMP) Certification - In House
Procept Associates Ltd.
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Corporate / Group Training
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Advanced level
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Worldwide
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On-site
You will examine the application of various change management techniques in different contexts. The two day program focuses on understanding...
Choice and Control: A Positive Approach to Conflict
Corporate Education Group
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Corporate / Group Training
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United States of America
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On-site
Anyone working with others will experience situations where confrontations and conflicts occur. There will always be conflict. It is critical...
Procurement and Managing Suppliers - Level 1
LCT International
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Corporate / Group Training
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Worldwide
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On-site
Procurement and Managing Suppliers - Level 2
LCT International
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Corporate / Group Training
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Worldwide
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On-site
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