Course description
Conflict Management For Telephone Call Centers - E-Learning
Learn Vistelar’s non-escalation, de-escalation, crisis intervention, and personal protection methodologies that addresses how to:
- Provide better customer service
- Predict, prevent and mitigate conflict
- Avert verbal and physical attacks
- De-escalate resistance, anger and abuse
- Control crisis and aggression
- Write up, review, and explain intervention decisions
By developing in-depth knowledge of Vistelars conflict management methodologies, gain these benefits:
- Physical Safety: improved threat assessment and physical assault avoidance
- Organizational Safety: better job performance, morale, and collaboration
- Legal Safety: less risk of personal liability and looking bad on YouTube
- Emotional Safety: improved relationships, self-confidence, and life quality
Do you work at this company and want to update this page?
Is there out-of-date information about your company or courses published here? Fill out this form to get in touch with us.
Upcoming start dates
Who should attend?
Employees, supervisors, and managers working in in-bound and/or out-bound call centers
Training content
- Engage in a way to not cause conflict or unnecessarily escalate situations (non-escalation)
- Confidently and professionally deal with questioning, anger, and verbal abuse
- Participate in difficult conversations and mediate positive outcomes
- Effectively de-escalate conflict and remain safe in crisis situations
- Persuade others to cooperate
- Know what to do and how to do it when resistance or aggression results in physical engagement
- End an interaction in a better place than where it started
- Look good on camera no matter where an interaction ends up
- If necessary, articulate a defense for taking appropriate action
Costs
$47.00 per student
Quick stats about Vistelar, LLC?
30+ years of experience in conflict management training
Hundreds of thousands throughout the world trained
Trusted by clients across 14 diverse market sectors
Contact this provider
Vistelar, LLC
Vistelar is a training and consulting institute focused on addressing the entire spectrum of human conflict — from before contact to how conflict is managed. We serve contact professionals who interact directly with the general public or an organization’s clients...