Course description
Look around you. The true leaders in your organization are the people who share a particular skill: the ability to communicate effectively.
Coincidence? Hardly. Experts now agree that the movers and shakers who climb the corporate ladder fastest are the ones who can relate easily to everyone … present their ideas with conviction (and charisma!) … and emerge from almost every personal interaction on a high note.
Anyone who really wants to succeed can acquire these communication skills
Upbringing, education and talent aside — all good leaders share the same quality: superior communication skills. Through observation, trial and error or schooling from mentors, they've mastered the art of "connecting" with people in ways that almost always yield positive results …
- They realize diplomacy works far better than brute force.
- They know how to help people "get it" the first time.
- They can empathize, and they know how to get the support they need.
- They don't waste time rehashing instructions or entering into arguments that go nowhere.
- They listen first and act second — not the other way around.
After two days of coaching, practice and critiquing, you'll emerge a far more powerful communicator.
We'll demonstrate and drive home the essential skills you need to become a more polished, persuasive communicator. You'll gain insights into everything from making a good impression … to motivating people … to intervening in tense situations.
After two days packed with one great idea after another, you'll leave amazed at your new communication skills — and eager to apply everything you've learned.
Upcoming start dates
Course delivery details
Becoming an exceptional listener
- How to grasp what is not being said — but implied
- The advantages of withholding judgment until the end of a situation
- Easy-to-use reminders that fix your attention on the speaker
- How and when to use open-ended, closed-ended, curiosity and clarifying questions
- "Charging Rhinos" - how to stop them from dominating conversations
- Specific techniques to reach poor listeners
Tailoring a message to fit your audience
- How to break up your message into manageable pieces for maximum impact
- Different strategies for different audiences (staff members, peers and supervisors)
- Specific language that prevents mixed messages
- Why you must anticipate what your audience wants — and know how to provide it
Using nonverbal communication
- How to complement your message with nonverbal communication
- Ways to interpret nonverbal behaviors for a deeper understanding of what's being said
- How to make sure your verbal message is consistent with your nonverbal message
Maintaining emotional control
- How to complement your message with nonverbal communication
- Ways to interpret nonverbal behaviors for a deeper understanding of what's being said
- How to make sure your verbal message is consistent with your nonverbal message
Staying focused on the present
- How to move any conversation out of the past and into the here and now
- Positive language to steer a conversation in the right direction
- The one must do to get others to join in and build on your ideas
- Techniques to move past “would-haves” and “should-haves” to discuss what’s really happening
Understanding how your behavior influences others
- How to fix situations — not people
- The value of challenging familiar routines and behaviors
- How to uncover hidden agendas, influence outcomes and overcome conflicts
Giving and receiving feedback
- How to evaluate criticism — what to take to heart, what you can safely ignore
- Ways to handle unjust criticism and rejection
- The kind of feedback to use for the fastest results
Certification / Credits
Writing for impact and clarity
- How to enhance your credibility through well-crafted memos, letters and emails
- The art of delivering a reader-centered message (instead of a writer-centered one)
- The best way to convey rejection and other bad news and still come out looking good
- Powerful writing techniques to persuade people and affect outcomes
- Final edits to add prestige to all your documents
Connecting with different types of people
- How to interact more effectively with your supervisors — especially your immediate boss
- How to successfully handle a tirade
- Ways to deal with bullies, liars and other difficult people
Communicating in a diverse environment
- A look at diversity in the workplace — how to keep differences in age, sex, race and culture from hindering communication
- The key to staying focused on outcomes instead of stylistic differences
- Advantages of considering out-of-the-box ideas
- Tips to help you overcome strong emotional responses to cultural collisions
- Basic business etiquette: how old-fashioned manners can often solve workplace differences
Boosting your power of persuasion
- The first deadly sin of communication — how to resist the temptation
- How to get the support you need for your projects and proposals
- The best way to use stories, case studies and other anecdotal information
- Tips to achieve complete buy-in
- How to sell the benefits
- Dynamic openers and closers
- Why you should build a trust account — and when to draw on it
- Stealth communication techniques that go unnoticed but get results
Framing your message in the positive
- The best way to frame an unwelcome message
- How to say "no" without feeling guilty or upsetting the other person
- The infectious synergy of positive thinking
Contact this provider
Pryor Learning
Founded more than 50 years ago when Fred Pryor pioneered the "one-day seminar", Pryor Learning has become one of the nation's leading corporate training providers, offering in-person and online training to millions of individuals and organizations — from small and...