Came away with some new ideas

I learned a lot.

We are already communicating better

Helped establish a consistence sense of urgency

The instructor had really good examples

Never really thought of coworkers as customers before

It’s the first time I looked at colleagues as customers

Helped identify exactly what we need to do to improve our internal service levels

It really helped me understand how I impact external service

The trainer’s knowledge of the subject was excellent!

The class was very interesting

Loved the priority section

We will communicate much better

Helped identify silos we need to break down

I better understand who is an internal customer

Got us thinking on the same page

Loved the hands on activities

Learned a lot

Exactly what we needed

We will communicate much better