Course description
In Creating a Successful Vendor Relationship , you'll learn ...
- How to clarify their perception of the traditional client-vendor relationship from the client's viewpoint
- How to clarify their perception of the traditional client-vendor relationship from the vendor's viewpoint
- How to re-evaluate the "customer is always right" concept
- Who influences the width of the performance gap between commitment and compliance within a client-vendor relationship
Overview
Credit: 5 PDH
Length: 45 pages
This online course will teach you how to design and develop a practical foundation for a successful relationship with nearly any vendor. You will learn effective and proven techniques in identifying the wants and needs of the client and vendor, methods of translating them into measurable performance reports, and questions to ask potential clients or vendors as you search for the most compatible candidate for a business relationship.
This online course will help participants define what a successful relationship with a vendor would look like and how to establish it. Systematic guidance helps users:
- Clarify their current view of a typical client-vendor relationship
- Create their vision of what a successful relationship should behave like
- Develop key phrases to include in the RFI and RFP in search of a compatible vendor
- Ask key questions to help determine whether a potential vendor would be a good fit
- Develop a framework to build a successful relationship
The objective of this course is to help users understand the "why" of significant development strategies so they can construct the "how" that is best for their organization.
Benefits for attendees taking this course include:
- Obtaining tools to help determine your current attitudes about client/vendor relationships using a sixteen question survey
- A series of questions to help you determine whether a potential client or vendor would be a good candidate for a successful business relationship
- Understanding how the behavior of the client can influence the work performance of the vendor
- Guidance in developing an acceptable performance range that meets with clients needs without having to micromanage the vendor – thus reducing the chance of relationship friction
- Identifying cost-free motivators for vendors to help the client get as much value as possible from the relationship
- Guidelines to help an organization see the benefits of changing the way they regard relationships with vendors
- Identifying the top three cost-free things vendors want from a relationship with a client
- Guidelines on developing a foundation of teamwork with a vendor
- A systematic approach to developing an effective project “report card” that helps clients and vendors monitor the progress of their relationship and project
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Certificate of Completion
You will be able to immediately print a certificate of completion after passing a multiple-choice quiz consisting of 30 questions. PDH credits are not awarded until the course is completed and quiz is passed.
Training content
This course teaches the following specific knowledge and skills:
- How to clarify their perception of the traditional client-vendor relationship from the client's viewpoint
- How to clarify their perception of the traditional client-vendor relationship from the vendor's viewpoint
- How to re-evaluate the "customer is always right" concept
- Who influences the width of the performance gap between commitment and compliance within a client-vendor relationship
- Who controls where the vendor works within the performance gap between commitment and compliance
- Why and how the relationship between the leader and work performer impacts work productivity
- The five components of motivation important to a vendor
- How these motivational components relate to a successful client-vendor relationship
- How viewing a vendor from a new perspective may have a profound impact on the eventual relationship
- What vendors typically look for in a relationship with a client
- What are the most typical complaints about vendors
- How to identify the characteristics of a relationship with a vendor that would best satisfy a client
- How to construct the foundation for a successful relationship with a vendor
- Key phrases to add to RFIs and RFPs to alert potential vendors that a client is considering a non-traditional relationship
- How to develop an easy-to-use and fair evaluation system for subjective or "fuzzy" topics that are traditionally difficult to measure
Costs
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