Course description
In Conflict - Understanding and Managing , you'll learn ...
- Deal successfully with employee conflict
- Identify the clues that tell you how serious it is becoming
- Identify causes of employee conflict
- Reduce causes of employee conflict
Overview
Credit: 2 PDH
Length: 28 pages
Preview a portion of the interactive version of the course, designed to provide a multi-media learning experience that you complete at your computer.
You may view either or both versions when you purchase this course
Conflict is part of everyday work life. We may not even notice only minor irritations because we are so used to them. However, these can easily build into something that can cause great tension within a work team.
This course will help you identify typical reasons for conflict, the three escalating stages of it, and devise strategies for preventing it from getting disruptive. There is also a checklist that students can use to assess the potential for conflict in their workplace.
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Upcoming start dates
Who should attend?
Certificate of Completion
You will be able to immediately print a certificate of completion after passing a multiple-choice quiz consisting of 15 questions. PDH credits are not awarded until the course is completed and quiz is passed.
Training content
This course teaches the following specific knowledge and skills:
- Deal successfully with employee conflict
- Identify the clues that tell you how serious it is becoming
- Identify causes of employee conflict
- Reduce causes of employee conflict
- Take steps to minimize conflict
- Select an appropriate strategy to handle conflict
Costs
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