This course was one of the best if not the best that I have participated in. I have been using the skills that I learned and truly believe that they make a difference.

The trainer was knowledgeable and engaging. They itmited the PowerPoint Time and Maximized the Team/Group work - key for learning and participant engagement.

This training really made me focus and slow down, resulting in more effective root cause analysis.

I found it very beneficial the focus on the importance of investigation and asking questions, rather than jumping to root cause and solutions.