Course description
Business Process Transformation
Developing and Implementing Innovative Solutions
There is no one-size-fits-all recipe for getting better business results. It is both art and science, requiring data-driven problem solving and out-of-the-box solutions to assure sustainable success.
This 4-Half Day instructor-led, LIVE online seminar will add creative redesign techniques (Six Hats, SCAMPER, Five Max) to your classic, data-driven process improvement skills so you are able to deliver both continuous improvement and breakthrough solutions for your organization. It takes a strategic view that assesses how your organization's unique process strengths can be leveraged as competitive weapons.
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Upcoming start dates
Who should attend?
Who Should Attend
You will benefit most from this learning experience if you are a (an)
- System or Business Analyst
- Business Process Owner or Manager
- Functional or Project Manager
- Process Improvement Team Leader or Member
- IT Upgrade (ERP, CRM) Team Leader or Member
- Customer Experience professional
- Candidate for ABPMP certification
- Professional actively involved in your organization's process improvement, customer experience or strategy execution initiatives
Training content
I. Innovation in Business
- Transformation examples
- Strategy/Process/Innovation Synergy
- Generating Solutions: Improvement vs. Innovation
II. Process Improvement Strategies
- Optimizing process flow
- Managing variation
- Making data-driven decisions
III. Process Innovation Techniques
- Creative thinking: When science is not enough
- Brainstorming- Guidelines
- Six Hats Thinking
- Five Max Method
- Assessing Solutions
- Mapping To-Be Processes
IV. Leveraging Process Excellence
- Identifying Unique Process Capabilities
- Kano Model
- Process Extension
- Market Extension
- Competitive Analysis
- Value Curves
V. Implementation
- CODE - Implementing Change
- Creating your roadmap
- Questions to answers at each phase
- Defining value from your stakeholder"s perspective
- Implementation charter/Statement of Work
- Assessing "winners" and "losers: from change
- Facilitation tips
Course delivery details
This is a 4-Half Day, Instructor-Led, LIVE Online seminar.
Costs
- Early Bird Discount: $1,095
- Standard Registration Fee: $1,295
Certification / Credits
What You Will Learn
- Evaluate the need for innovation vs. improvement
- Interpret data and graphics to make key decisions
- Think outside the "process box"
- Devise innovative process designs based on customer needs
- Evaluate and apply process redesign alternatives
- Develop results-oriented process solutions
- Assess the strategic impact of process capabilities
- Deliver more value to current and future customers
13 CPE Credit Hours
Contact this provider
Orion Development Group
America’s #1 Business Process Management Provider for Professional Development & Onsite Training For more than 25 years, Orion has established itself as one of the elite and recognized experts in Business Process Management. This expertise is recognized by prominent universities...