Using real-world scenarios, this course will teach administrators how to configure Salesforce Knowledge, set up service contracts with milestones and entitlements, create the Console for Service application, configure the SoftPhone, and set up Live Agent.
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Upcoming start dates
1 start date available
Contact for info.
Self-paced Online
Online
Who should attend?
Administrators with at least six months experience using Salesforce and/or administrators who have completed the Administration Essentials for New Administrators course.
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New Horizons started in 1982, over four decades ago, providing continuing education and skills training to both individuals and companies. We have become one of the world's largest independent IT and Career Training companies across six continents and over 30...
