Course description
The ITIL Intermediate certificate in Service Offerings & Agreements (SOA) is a course that can be run over four or five days (depending upon the requirements of the training group). Delegates attending this course will gain a comprehensive understanding of ITIL Service Management as it applies to the Service Offerings & Agreements processes, aligned to the current version, ITIL: 2011. Delegates will also prepare for and sit a 90 minute, complex multiple-choice examination. The course consists of lectures, detailed group exercises, discussions, examination technique training, mock examinations and culminates in an invigilated exam on the final day.
Do you work at this company and want to update this page?
Is there out-of-date information about your company or courses published here? Fill out this form to get in touch with us.
Upcoming start dates
1 start date available
Who should attend?
The Service Offerings & Agreements Qualification would suit candidates working in the following IT professions or areas:
General IT Management
IT Finance Manager
Capacity Manager
Availability Manager
Service Level Manager
Business Continuity Manager
Service Portfolio Manager
Supplier Relationship Manager
The above list is a suggestion only; individuals may wish to attend based on their own career aspirations, personal goals or objectives. Delegates may take as few or as many Intermediate qualifications as they require, and to suit their needs.
Contact this provider
Premier Provider of Computer Courses and Certifications
New Horizons started in 1982, over four decades ago, providing continuing education and skills training to both individuals and companies. We have become one of the world's largest independent IT and Career Training companies across six continents and over 30...
Ads