Course description
ITIL Service Capability Modules focus on a deep level of understanding of ITIL processes and roles, how they are implemented and how they interact. The modular approach of the Intermediate Level modules allows candidates to develop an ITIL specialism. The Planning, Protection & Optimisation module will help you to gain the technical level of knowledge and skills required for detailed execution and implementation of specific ITIL processes.
The ITIL Intermediate certificate in Planning, Protection & Optimisation (PPO) is a course that can be run over four or five days (depending upon the requirements of the training group). Delegates attending this course will gain a comprehensive understanding of ITIL Service Management as it applies to the Planning, Protection & Optimisation processes, aligned to the current version, ITIL: 2011. Delegates will also prepare for and sit a 90 minute, complex multiple-choice examination. The course consists of lectures, detailed group exercises, discussions, examination technique training, mock examinations and culminates in an invigilated exam on the final day.
The ITIL Intermediate certificate in Planning, Protection & Optimisation (PPO) is a course that can be run over four or five days (depending upon the requirements of the training group). Delegates attending this course will gain a comprehensive understanding of ITIL Service Management as it applies to the Planning, Protection & Optimisation processes, aligned to the current version, ITIL: 2011. Delegates will also prepare for and sit a 90 minute, complex multiple-choice examination. The course consists of lectures, detailed group exercises, discussions, examination technique training, mock examinations and culminates in an invigilated exam on the final day.
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Upcoming start dates
1 start date available
Who should attend?
The Planning, Protection & Optimisation Qualification would suit candidates working in the following IT professions or areas:
General IT Management
Capacity Manager
Availability Manager
Change Manager
Security Administrator
Applications Support
IT Operations Manager
Network Control and Operation
Network Support
Business Continuity Manager
Security Manager
Service Portfolio Manager
Supplier Relationship Manager
The above list is a suggestion only; individuals may wish to attend based on their own career aspirations, personal goals or objectives. Delegates may take as few or as many Intermediate
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