Course description
This course describes the requirements, resources and tools needed to perform routine adds,
moves and changes in the inbound/outbound UCCE environment.
moves and changes in the inbound/outbound UCCE environment.
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Upcoming start dates
1 start date available
Who should attend?
The target audience for this course is channel partners and field support personnel who are
responsible for sales, implementation or administration of a Cisco Unified Contact Center
and VRU implementation in customer enterprise networks, specifically individuals filling these roles.
Day 1 and Day 2 support personnel.
The secondary audience for this course is as follows:
Managers overseeing UCCE deployments
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