McKee Consulting

McKee Consulting

McKee Consulting is unique in the industry due to its position as an international authority on call and contact training center. They are the only training company that offers a No-Risk Money-Back Guarantee for Double-Digit Growth in KPIs. Clients who work with McKee Consulting see immediate and long lasting results. In addition, McKee Consulting has the highest client retention rate in the industry.

Since 1979, McKee Consulting has offered life-changing training to world-class call and contact centers clients like American Express, Aetna, Disney, Capital One, MetLife, Prudential, and more. McKee Consulting's proven LAMA training is designed to enable call center staff to: 

• Raise Customer Satisfaction
• Increase Sales
• Reduce Complaints
• Grow Customer Retention
• Reduce Employee Turn-Over
• Increase Morale

What is LAMA?

LAMA© is an interactive, fun, experiential training program that McKee Consulting has offered for nearly 40 years. LAMA is a method used to manage and direct conversations purposefully. It is a technique that will help individuals interact with everyone in their life including their customers, subordinates, peers, superiors and more. This training is designed to help teams: 

• Deliver double-digit growth in KPIs
• Improve customer satisfaction and loyalty
• Provide immediate and long-term results
• Reduce employee turn-over
• Increase employee satisfaction and self-esteem
• Enhance every interaction – both professionally and personally

Training Services

McKee Consulting offers on-site Call and Contact Center Training, including:

• Customer Service Training
• Sales Training
• Retention Training
• Management Training
• Coach Training
• Custom Licensed Train The Trainer Programs

In addition to world class training, McKee Consulting supports their clients long-term success with continuous coaching. Their services include sales coaching, retention coaching, customer service coaching, and custom coaching.