As a collection officer, I speak with very difficult merchants on a daily basis and I believe that I am very good at what I do and I must say that this training has opened my ey...

The presentation was enthusiastic, engaging and very knowledgeable. I thoroughly enjoyed the training!

This training was very useful. There was a lot of info that I can now apply when dealing with difficult people.

Very informative! Matt is very personable and keeps the attention of the group. Really enjoyed this training!

I feel very confident after taking this course that I can be a much more effective supervisor. I would definitely recommend this course.

Matt presented the information and content in a very relatable manner in which I can apply to my position and workplace. He was very knowledgeable and answered all our questions...