While I will never agree with the absolute that the customer is always right, I did find this very informative in finding ways to tell customers negative information in a partic...

Training by Matt was really helpful for my credit/customer care/collections team as a manager. We will implement this training and it will help us enhance customers' experience....

I was engaged the entire time. I would recommend this training as I did take away a lot of useful information that I'm going to use.

I learned a lot of new information to become a top communicator for both at home and my job.

I believe this will help me to do my job more effectively. Very informative and helpful.

Training was very well presented and explained with experience. I know I will use all skills presented in all aspects of my life. Excellent training course, very informative, in...