Course description
Designed for project managers, team leads, and senior professionals, this course offers a blend of theoretical concepts, practical tools, and real-world case studies. Equip yourself to confidently engage stakeholders throughout the project lifecycle and ensure project success.
This course covers key topics, including:
- Importance of stakeholder engagement for project success and organizational effectiveness.
- Techniques for comprehensive stakeholder analysis.
- Development of effective communication and collaboration strategies.
- Application of conflict resolution and negotiation techniques.
- Creation and implementation of stakeholder engagement plans.
- Consideration of global and cultural factors in stakeholder management.
Participants will engage in hands-on exercises and case studies to apply these concepts in real-world scenarios.
This comprehensive 8-hour course on Stakeholder Engagement is designed to equip project managers, team leads, and senior professionals with the essential skills and knowledge to effectively manage and engage stakeholders throughout the project lifecycle. The course offers a blend of theoretical concepts, practical tools, and real-world case studies to ensure participants can confidently apply stakeholder engagement strategies in their roles.
By the end of this course, participants will be able to:
Understand Stakeholder Engagement: Recognize the importance of stakeholder engagement for project success and organizational effectiveness.
Master Key Concepts: Define key concepts and terminology related to stakeholder management.
Conduct Stakeholder Analysis: Perform comprehensive stakeholder analysis using various techniques, including the power-interest matrix and influence-impact grid.
Develop Communication Strategies: Create effective communication plans tailored to different stakeholders' needs and preferences.
Apply Conflict Resolution Techniques: Implement conflict resolution and negotiation techniques to manage and resolve stakeholder conflicts.
Facilitate Collaborative Decision-Making: Engage stakeholders in collaborative decision-making processes to ensure inclusive and effective project outcomes.
Create Stakeholder Engagement Plans: Develop and implement comprehensive stakeholder engagement plans.
Set Communication Frequencies: Define appropriate levels of engagement and set effective communication frequencies and channels.
Address Cultural Considerations: Incorporate global and cultural considerations into stakeholder engagement strategies.
Enhance Problem-Solving Skills: Develop strategies to address unexpected challenges and maintain positive stakeholder relationships.
Upcoming start dates
Who should attend?
Prerequisites
- Possess experience in participating in various types of projects.
- Practical experience may be waived if the candidate demonstrates substantial theoretical knowledge, a strong interest in the subject matter, and a commitment to actively engage and strive to match the expertise of more experienced participants.
Training content
I. Introduction to Stakeholder Management (1 hour)
a. Importance of Stakeholder Engagement: Understand why engaging stakeholders is crucial for project success and overall organizational health.
b. Key Concepts and Definitions: Familiarize yourself with the fundamental terms and concepts in stakeholder management.
c. Stakeholder Identification and Classification: Learn how to identify and classify stakeholders to prioritize engagement efforts effectively.
II. Stakeholder Analysis (3.5 hours)
a. Techniques for Analyzing Stakeholders: Explore various methods for assessing stakeholder needs, interests, and influence.
b. Power-Interest Matrix: Utilize the power-interest matrix to categorize stakeholders based on their level of power and interest.
c. Influence-Impact Grid: Implement the influence-impact grid to evaluate stakeholders' potential impact on the project.
d. Prioritizing Stakeholders Based on Analysis: Develop strategies to prioritize stakeholders to optimize engagement efforts.
III. Communication and Collaboration Strategies (2 hours)
a. Developing a Communication Plan: Create an effective communication plan tailored to stakeholder needs.
b. Tailoring Communication for Different Stakeholders: Learn how to adjust your communication style to suit various stakeholders.
c. Building Relationships and Trust: Discover techniques for establishing and maintaining trust with stakeholders.
d. Conflict Resolution Techniques: Gain skills to manage and resolve conflicts that arise during stakeholder interactions.
e. Negotiation Techniques: Enhance your ability to negotiate with stakeholders to achieve mutually beneficial outcomes.
f. Collaborative Decision-Making: Foster collaboration among stakeholders to make inclusive and effective decisions.
IV. Stakeholder Engagement Planning and Execution (1.5 hour)
Total: Theory 3h (38%), Practice 5h (62%). There are optional tasks used depending on group requests.
Certification / Credits
Objectives
After completing this course, participants will be able to:
- Recognize the importance of stakeholder engagement for project success and organizational effectiveness.
- Define key concepts and terminology related to stakeholder management.
- Conduct a Comprehensive Stakeholder Analysis
- Develop Effective Communication and Collaboration Strategies
- Apply conflict resolution and negotiation techniques to manage and resolve conflicts.
- Facilitate collaborative decision-making processes involving stakeholders.
- Create and Implement Stakeholder Engagement Plans
- Define appropriate levels of engagement and set effective communication frequencies and channels.
- Address Global and Cultural Considerations in Stakeholder Engagement
- Enhance Decision-Making and Problem-Solving Skills
- Develop strategies to address unexpected challenges and maintain positive stakeholder relationships.
By the end of this course, participants will be equipped with the essential skills and knowledge to manage stakeholders effectively, ensuring project success and fostering positive relationships across all levels of the organization.
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Luxoft Training Center
Luxoft Training Center — an essential part of the global technology leader, Luxoft, a DXC Technology Company. We play a pivotal role in propelling B2B businesses forward by delivering customized training solutions. Emphasizing the significance of learning and employee development,...