Course description
This course offers a blend of theoretical knowledge and practical exercises focused on:
Introduction to emotional intelligence (EI): Understanding the fundamentals of EI, including its framework and key competencies that shape personal and interpersonal dynamics.
Self-awareness: Exploring the nature of emotions, the reasons behind them, and how emotional hijacking occurs, along with insights into how the brain processes emotions and perceives the world.
Self-management: Learning techniques to harness the power of optimism, manage anger effectively, and control worry to maintain emotional stability.
Self-motivation: Developing strategies to motivate yourself, combat apathy, and foster creativity to enhance personal growth and productivity.
Empathy: Mastering empathic communication and understanding the physiological aspects of empathy to strengthen connections with others.
Social awareness: Gaining skills for effective group interactions, practicing positive listening, and identifying negative listening types to improve social dynamics.
Relationship management: Understanding the "Six Human Needs," recognizing others' needs and desires, and categorizing individuals based on these needs to inform effective follow-up actions.
Upon completing the course, participants will be able to:
Identify EI competencies:
Recognize key emotional intelligence competencies and their impact on personal and professional interactions.
Understand personal emotions:
Gain insight into your moods and emotions and their effects on relationships.
Manage and regulate emotions:
Develop skills to manage and regulate emotions, ensuring they do not disrupt behavior.
Enhance productivity:
Learn to control and guide emotions effectively, leading to increased motivation and productivity.
Establish effective communication:
Build rapport with others, improving communication effectiveness and collaboration.
Understand others’ feelings:
Cultivate empathy to understand others’ emotions, becoming a trusted figure within their network.
Respond to needs:
Systematically assess and respond to others' needs to maximize the effectiveness of interactions.
Upcoming start dates
Training content
- Introduction to EI
- What is EI?
- What constitutes the EI framework?
- What are EI competencies?
- Self-Awareness
- What is emotion?
- Why are we emotional?
- How does “Emotional Hijacking” take place?
- How does the brain process emotions?
- How does the brain perceive the world?
- Self-Management
- How to take advantage of the power of optimism
- How to manage your anger effectively
- How to control your worry
- Self-Motivation
- How to motivate yourself
- How to avoid apathy
- How to be creative
- Empathy
- How to have empathic communication with others
- What is the physiology of empathic communication?
- Social Awareness
- How to have effective group interactions
- How to listen positively
- What are the “Negative Listening Types”?
- How to raise your social awareness through listening
- Relationship Management
- What are the “Six Human Needs”?
- How to recognize others’ needs and desires
How to categorize people based on their needs to draw useful conclusions on follow-up actions
Certification / Credits
Objectives
At the completion of this module, participants will be able to:
- Identify the main EI competencies and know how each area can contribute to your personality and interaction with others;
- Recognize and understand your moods and emotions and their effect on others;
- Manage and regulate your emotions to make sure they don’t disrupt your behavior;
- Control and guide your emotions so you can achieve more, boost yourself, and vastly increase your productivity;
- Establish rapport with others and improve the effectiveness of your communication;
- Understand others’ feelings when interacting with them and become a trusted person in their network;
- Understand others’ needs systematically and respond accordingly to get maximum results in your interactions with them.
Quick stats about Luxoft Training Center?
More than 200 training courses
Conducted over 1,500 training sessions
Customized training solutions for business
Contact this provider
Luxoft Training Center
Luxoft Training Center — an essential part of the global technology leader, Luxoft, a DXC Technology Company. We play a pivotal role in propelling B2B businesses forward by delivering customized training solutions. Emphasizing the significance of learning and employee development,...