Advanced Management Skills

This Advanced Management Skills course will cover:

Setting Objectives and Targets

• Where are you now and where do you want to be, by when?
• Plan and actions required to achieve these objectives
• Improve organisational, team and individual performance with quantifiable targets
• Monitoring, measuring and feeding-back results

Leadership

• Vision, roles and responsibilities of an inspirational leader
• Qualities, skills and commitment required
• Adapting leadership styles to different situations
• Overcoming the challenges of leadership

Motivation

• Factors which motivate you and others
• Achieving organisational goals with a motivated workforce
• Increasing motivation to improve individual performance
• Management skills required to motivate individuals and teams

Team Building

• Characteristics of an effective team
• Roles and responsibilities of individuals in the team
• Building a strong team which delivers results
• Delegating, appraising, evaluating, coaching and mentoring skills for teambuilding

Verbal Communication Skills

• Structure simple messages using appropriate language and delivery
• Listen attentively to ensure mutual understanding
• Generate productive and open discussions to solve problems
• Overcome the barriers to effective verbal communication

Influencing Skills

• Analysis of factors which influence people
• How to influence people without power and authority over them
• Chairing and participating in meetings which produce results
• Finding common ground and reaching agreement

Assertiveness

• Characteristics and skills of assertiveness
• Handling difficult people with confidence
• Giving feedback and receiving criticism constructively
• Responding appropriately to aggressive, assertive and passive people

Introduction to Neuro-Linguistic Programming

• What is Neuro-Linguistic Programming™ (NLP™)?
• How does NLP™ work?
• NLP™ for self-management and self-development
• Application of NLP™ to enhance performance of organisation, teams and individuals

Emotional Intelligence and Body Language

• Key principles, qualities and skills of Emotional Intelligence
• Application of EI to develop teams, individuals and respond to situations
• Sending the right messages through your non-verbal communication
• Interpreting the signals and gestures of body language of others

Presentation Skills

• Research the people in the audience and their objectives
• Approach, structure, content and methods to meet audience requirements
• Anticipate, prepare and practice answers to difficult questions and awkward questioners
• Overcome nerves, project your voice powerfully and keep audience attention

Creative Problem Solving and Decision Making

• Analysis of causes, symptoms and implications of a problem
• Generating a range of creative solutions
• Prioritising options against objective criteria to make a decision
• Implementing decisions, evaluating results and responding to feedback

Time and Stress Management

• Prioritising and organising work according to goals
• Eliminating time wasters
• Identifying the causes and symptoms of stress
• Planning and implementing your strategy to avoid burnout

Negotiation Skills

• Pre-negotiation preparation on all aspects of the negotiation
• Styles, techniques and skills of a good negotiator
• Tricks people may play on you
• Close with a win-win result for all

Written Communication Skills

• Win and keep readers’ attention
• Understand how people read and absorb written information
• Plan appropriate approach, structure, content, vocabulary and visuals
• Principles applied, including to reports, pitches, tenders, e-mails, websites, social media