Thank you for the tools on how to prepare for difficult conversations

Learning how to plan for and present feedback, I found the S.T.O.P. and F.I.R.S.T. models very useful in giving feedback.

THE ART OF COACHING. I LOVED it!

My favorite new quote, "Feedback is a gift". Like it or not, agree with it or not - it is a gift.

"When . . . It" statements. So simple. So impactful. I will definitly incorporate these words in my feedback with difficult people

Core Values are useful to an organization when matched by consistent behaviors from the executives.

How to use the 5 principles of extraordinary leaders effectively (e.g., to plan, assess, organize, hire, develop/train my executive team) was a phenomenal piece

teaching on how to emphasize communication and clarity of expectations was neeeded

It's beneficial to write out a letter of expectations to each staff person was my favorite take-a-away point

The reminder that you need to increase leadership competencies by decreasing technical competencies was epic

assessing your team, character, competency, and consequences - great information

Honing in on values on paper need to be demonstrated not just written was spot on

Learning that having a letter of expectations was valuable piece of information, thank you