Course description
User-Centered Analysis and Conceptual Design (UCA)
This course focuses on the skills and knowledge also covered in the Certified Usability Analyst (CUA)™ examination. User-centered analysis is the basis for interface design that makes sense to the user. With a clear definition of user requirements, developers and designers are able to create effective and usable software interface designs.
Objective
Learn the methods and concepts to analyze user-centered requirements—the foundation for designing user-centric interfaces, applications, and websites.
Do you work at this company and want to update this page?
Is there out-of-date information about your company or courses published here? Fill out this form to get in touch with us.
Upcoming start dates
Who should attend?
Prerequisites
There are no prerequisites to take this course.
Who should attend
Usability practitioners, website/intranet developers, application developers, interface designers and project managers
Training content
Strategy
Introduction to UCA
- Mental models
- Knowing how the user works
- Which UCA steps to perform
- Obstacles of user-centered analysis
- ROI—justifying the right process
Exercise: Evaluate task flow
Exercise: Calculate ROI
Creating a Design Strategy
- Components of a design strategy
- Site strategy drives design strategy
- Where to get strategy information
- Mining existing documentation
- Working with brand objectives
Exercise: Develop a design strategy
Uncovering the user’s conceptual model
Profiles and Personas
- The value of profiles and personas
- User profiles
- Task profiles
- Environment profiles
- Personas
Exercise: Develop user profiles
Exercise: Develop high-level task / content list
Exercise: Create task prioritization diagram
Exercise: Create environmental profile
Exercise: Develop personas
Field Studies
- Data gathering methods
- Choosing the right method
- Elements of the field interview
- Developing good interview questions
- Good and bad interview technique
- Conducting a user observation
Exercise: Write interview questions
Exercise: Conduct interviews
Complementary Data Gathering Methods
- Value of complementary methods
- Focus groups
- User group meetings and usability roundtables
- Facilitated workshops and JAD sessions
- Using surveys and other indirect methods
- Online surveys
- Using multiple methods
Exercise: Create online survey
Exercise: Choose the best data gathering method to use
Deriving the user experience model
Scenario and Task Analysis
- The power of a scenario
- Scenarios vs. use cases
- Determining the level of detail
- Scenarios drive priorities
- Identifying functions and tasks
- Common errors and challenges in task analysis
- Characterizing the new task design
Exercise: Develop scenarios
Exercise: Fix task flow
Primary Noun Architecture
- Value of primary nouns
- Identifying primary nouns
- Describing primary nouns
- Primary noun views
- Defining primary noun details
- From primary nouns to navigation
Exercise: Determine primary nouns and views
Exercise: Develop primary noun table
Exercise: Create high-level navigation diagram
Information Architecture
- Costs of poor organization
- Basic organization schemes
- Hybrid schemes
- Shallow vs. deep structures
- Labeling systems
- Affinity diagrams and card sorting techniques
- Card sorting tools
Exercise: Conduct and analyze a card sort
Exercise: Create high-level information architecture
Getting Ready for Design
- Getting sign-off on the contract for design
- Using concept sketches to drive out requirements
- Setting usability criteria
Exercise: Develop usability criteria
Costs
Please contact the provider for pricing details
Certification / Credits
What you’ll learn
- Developing a design strategy
- Creating user profiles, personas and scenarios
- Developing meaningful interview questions
- Carrying out effective interviews
- Understanding the challenges of survey design
- Analyzing task flow
- Understanding and identifying primary nouns
- Developing user-driven information architecture
- Engaging in user-centered task/tool redesign.
What you get
- Real-world examples and practical tips from our instructors who are also active UX consultants
- Hands-on individual and group exercises to ensure conceptual understanding
- Training package that includes:
- A comprehensive student manual
- A student exercise book
- A summary study guide
- Usability glossary
- Usability resources
- Quick reference guides
Quick stats about Human Factors International?
100,000+ professionals trained so far
8,500+ certified professionals worldwide
Global Leader in UX Consulting and Training
Contact this provider
Human Factors International
HFI specializes in providing practical user experience design training for everyone from new to advanced design professionals. To meet your career goals, Human Factors International (HFI) offers three certification tracks: Certified Usability Analyst (CUA)™ Certified User Experience Analyst (CXA)™ Certified...