Course description
Boosting Technicians’ Customer Service Performance
Did you know that it costs six to seven times as much money to capture a new customer as it does to retain a current one? The purpose of this course is to teach technicians to understand and appropriately respond to the needs of customers in a way that promotes customer satisfaction and loyalty — the essentials for survival and profitability. The course will address the needs of both the technician and the customer.
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70+ Years of Combined Instructional Experience
20+ Virtual and Classroom Instructors Nationwide
20+ Industry Recognized Technical Certifications
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