Course description
Conflict and disagreements are a natural part of everyday life as there is not enough of what everyone wants to go around. Conflict occurs over money, goods, services, power, possessions, time, and much more.
If something exists and more than one person wants or needs it, there is a potential for conflict to occur.
Conflict occurs all the time - at home, at work, between individuals, in teams, in groups, in tribes and between nations. Where there are people, there is conflict. This is underpinned by how people are using their emotional intelligence.
Some disagreement and conflict is inevitable as this where learning, creativity, and understanding occurs. It is not that conflict occurs that is the issue, it is how it is managed.
This course is about proactively working together with others in ways that will help you to communicate more efficiently as you work with them to understand and work with differences that lead to conflict. In addition, the skills, processes and tools taught in this course can bring value to other aspects of your life.
Negotiating and resolving conflict requires good use of emotional intelligence - your ability to balance your emotional needs with your thinking. Managing conflict involves using skills such as rapport, empathy and listening.
Conflict modes and styles are reviewed looking at the strengths and liabilities of each. You get the chance to complete a questionnaire that will give you an insight to the mode / style that you prefer to use in conflict situations. Completing this practical activity will enable you to identify ways to reframe and defuse conflict, creating more productive outcomes and results.
Learn about the leadership fundamentals that help resolve conflicts with emotional intelligence and gain essential knowledge about emotional intelligence and conflict resolution techniques to become an effective leader.
The course, also, covers flexibility and how you use behavioral preferences around working with time. Your flexibility and adaptability underpins how you work with change and can have a profound impact on others that could lead to conflict.
The courses is designed to help you to master the fundamentals of resolving conflicts using emotional intelligence to be a successful leader.
Upcoming start dates
Who should attend?
Who This Course is For
This course will support the development of your emotional intelligence.
It will be of interest to you if you are experiencing conflict and are seeking ways to understand how and why this is occurring conflict, what you can do about it and ways to resolve conflict effectively.
This course will support anyone who is regularly involved in managing or resolving conflict.
Requirements
You should have an interest and understanding of emotional intelligence but no prior knowledge and experience is needed to benefit from the course.
You will be keen to identify and understand the different causes of conflict and how you can work with conflict to resolve it effectively.
- An interest in how interactions with other people work and how to build them more effectively.
- A willingness to complete the practical activities to grow and develop your emotional intelligence skills.
Training content
- Introduction to the Course
- What is Conflict?
- Assertiveness
- Toxic Situations
- Emotional Intelligence and Conflict
- The Chimp Paradox
- The Modes of Conflict
- Flexibility
- Ways to Resolve Conflict
- Lightbulb Moments Resource Cards
Certification / Credits
What You Will Learn
The course, also, covers flexibility and how you use behavioral preferences around working with time. Your flexibility and adaptability underpins how you work with change and can have a profound impact on others that could lead to conflict.
- Recognize why conflict is to be expected and is a part of healthy relationships.
- Explain how emotional responses differentiate from rational responses in conflict.
- Compare and contrast the various modes that can be used in conflict resolution.
- Develop strategies for dealing with conflict and have some ideas about how to resolve difficulties.
- Discover how emotional intelligence is used build emotional bonds and resolve conflict.
Quick stats about Ei4Change?
The most comprehensive range of online courses based on emotional intelligence
Courses taught and certified by experienced emotional intelligence coaches, trainers, and facilitators
500,000+ learners enrolled in over 195 countries
Contact this provider
Ei4Change Limited
Ei4Change is an innovative, award winning company specializing in providing online self-paced courses based on emotional intelligence. Our courses are designed to help individuals and teams increase their performance through better decision-making and stronger, more effective relationships through the application...