Course description
This course develops your ability to deal with any type of challenging communication. Learn to demonstrate emotional intelligence, choose responses that will lead to positive outcomes, tune in to your audience, and utilize a productive mindset to drive successful interactions. Your ability to create an environment for open discussion and ongoing dialogue is crucial for navigating your way through difficult conversations. The communications skills covered in this course will increase your ability to exercise choice and control for every type of conflict, influence without authority, and improve quality of relationships and productivity.
Upcoming start dates
Training content
Module 1: Introduction
- Foundation Tools
- Clarification of Goals
- Identify and Utilize Common Ground for Successful Interactions
Module 2: Communication Basics
- Productive Mindset vs Non-Productive
- Developing Outcome Thinking
- Preparing the Message
Module 3: Communication Skills
- Choice and Control
- Emotional Intelligence
- Four Key Components
- Developing Trust
- Gaining Rapport
- Listening for Understanding
- Expressing Without Provoking
- Questioning for Specifics
- Summarizing
Module 4: Challenging Situations
- Understanding and Managing Conflict
- Implementing the CALM Model
- Communicating Non-Defensively
- Dealing with Dreaded Situations
- Difficult Conversations
- Role Plays — Practice the Skills
Module 5: Summary and Action Plans
- Plans for Ongoing Development
Costs
Inquire for pricing.
Certification / Credits
- Develop well-defined goals for more effective communication.
- Create an open environment for difficult communications.
- Build stronger relationships through powerful communication.
- Develop an understanding of other people’s communication styles and needs.
- Develop confidence to deal with difficult communication situations.
- Manage and resolve conflict.
Contact this provider
CORPORATE EDUCATION GROUP
Corporate Education Group (CEG) is a premier provider of talent development solutions. Since 1987, CEG has collaborated with clients to unlock business value by delivering talent strategies and development solutions that align with targeted business goals to make your workforce...